Customer Service Team Leader — Inspire Patient Care

Chemist4U; Skelmersdale; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading online pharmacy is seeking a Customer Service Team Leader in Skelmersdale. You will lead a team of advisors to deliver exceptional service, fostering a supportive environment. The ideal candidate has experience in customer service and a passion for improving patient interactions. This permanent role offers flexible working hours and a competitive salary, alongside company benefits like gym membership discounts and wellness initiatives.

Benefits

Discounted gym membership

Pension scheme

Funded training

Enhanced Maternity & Paternity

30 days holiday

Health & Wellbeing benefits

Staff discount

Sick Pay Scheme

Blue light card membership

Free seasonal flu vaccination

Regular social events

Qualifications

• Experience leading a customer service team.
• Ability to adapt communication style for diverse audiences.
• Strong problem-solving skills within regulatory frameworks.

Responsibilities

• Lead and inspire a team to achieve outstanding customer outcomes.
• Empower team members to develop decision-making skills.
• Conduct regular one-on-one meetings to discuss performance.

Skills

Effective communication

Proactive

Motivational

Organized

Analytical

Decision making

Delegation

Empathetic

Job description

A leading online pharmacy is seeking a Customer Service Team Leader in Skelmersdale. You will lead a team of advisors to deliver exceptional service, fostering a supportive environment. The ideal candidate has experience in customer service and a passion for improving patient interactions. This permanent role offers flexible working hours and a competitive salary, alongside company benefits like gym membership discounts and wellness initiatives.