EMEA Client Services & Compliance Lead

Control Risks; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading risk management firm is seeking a Client Services Manager to enhance client satisfaction in Europe. The ideal candidate will manage client relationships, deliver training, and support compliance solutions while working within a hybrid model. The role requires expertise in compliance due diligence and a proven track record in client-facing positions. This opportunity offers competitive compensation and a chance to contribute to impactful projects in a diverse, inclusive environment.

Benefits

Competitive compensation package

Global discretionary bonus scheme

Hybrid working arrangements

Career development opportunities

Access to diversity and inclusion groups

Qualifications

• Extensive experience in client-facing roles.
• Ability to manage multiple complex projects.
• High-level attention to detail with proofreading excellence.

Responsibilities

• Acting as a trusted advisor for clients.
• Delivering tailored training and onboarding.
• Building strong client relationships.
• Analyzing account activity for actionable insights.
• Overseeing contract renewals and supporting transitions.
• Handling escalations and complex queries.
• Contributing to product innovation and marketing efforts.

Skills

Compliance due diligence

Client relationship management

Project management

Problem-solving

Attention to detail

Fluent English

French language skills

Education

A level or equivalent

Degree (desirable)

Job description

A leading risk management firm is seeking a Client Services Manager to enhance client satisfaction in Europe. The ideal candidate will manage client relationships, deliver training, and support compliance solutions while working within a hybrid model. The role requires expertise in compliance due diligence and a proven track record in client-facing positions. This opportunity offers competitive compensation and a chance to contribute to impactful projects in a diverse, inclusive environment.