Strategic Client Services Lead – MSP & Growth

Impellam Internal - Apply Online; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing solutions company is seeking a Client Services Manager to oversee a key client account in a hybrid role at Heathrow. The ideal candidate will possess proven experience in MSP and staffing solutions, exceptional leadership skills, and a solid understanding of relevant legislation and financial management. This position requires excellent communication skills to build strong relationships and ensure service excellence. The company values diversity and inclusivity, providing support for varying levels of flexibility for applicants.

Qualifications

• Proven experience in MSP and/or staffing solutions.
• Strong leadership skills with experience managing teams.
• Track record of customer engagement, delivery, and growth.
• Solid understanding of relevant legislation.
• Experience in P&L management and financial planning.
• Excellent communication and relationship-building skills.

Responsibilities

• Own and deliver account strategy ensuring service excellence.
• Build strong relationships with clients, suppliers, and stakeholders.
• Act as escalation point for client queries and issues.
• Drive fulfilment of recruitment activities.
• Monitor and manage account performance and budgets.
• Champion health, safety, and environmental compliance.

Skills

MSP and/or staffing solutions

Leadership skills

Customer engagement

Relevant legislation understanding

P&L management

Communication skills

Job description

A leading staffing solutions company is seeking a Client Services Manager to oversee a key client account in a hybrid role at Heathrow. The ideal candidate will possess proven experience in MSP and staffing solutions, exceptional leadership skills, and a solid understanding of relevant legislation and financial management. This position requires excellent communication skills to build strong relationships and ensure service excellence. The company values diversity and inclusivity, providing support for varying levels of flexibility for applicants.