Customer Service Leader: Drive Results & Team Excellence

Morrisons; Blackbrook; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in the UK is looking for a Customer Service Manager to maximize turnover and improve performance. You will lead and train your team to deliver outstanding customer service, respond to feedback, and ensure market-leading availability across the store. The role offers competitive salary and excellent benefits, including a bonus scheme, private healthcare, and family-friendly policies.

Benefits

Competitive salary

Generous bonus

Private healthcare

Colleague discount

Maternity and adoption leave policies

Qualifications

• Experience of managing a team in a fast-paced environment.
• Great communicator who shares knowledge effectively.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Lead and empower colleagues to enhance customer service.
• Respond to customer feedback effectively.
• Manage scheduling and performance of the team.

Skills

Customer service

Team management

Communication

Relationship building

Adaptability

Job description

A leading supermarket chain in the UK is looking for a Customer Service Manager to maximize turnover and improve performance. You will lead and train your team to deliver outstanding customer service, respond to feedback, and ensure market-leading availability across the store. The role offers competitive salary and excellent benefits, including a bonus scheme, private healthcare, and family-friendly policies.