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Customer Service Advisor
Job summary
A recruitment agency is seeking a Customer Service Advisor in Milton Keynes. This temp-to-perm role offers a dynamic environment where you'll deliver exceptional customer service across multiple channels. Ideal candidates will have strong communication skills and a problem-solving attitude. Full training and career progression opportunities are provided in a supportive team setting.
Benefits
Qualifications
- Previous customer service experience is desirable.
- Ability to remain calm under pressure.
Responsibilities
- Deliver first-class service and support to customers.
- Manage inbound calls, emails, live chats, and social media queries.
- Achieve set performance targets.
- Provide accurate information and solutions quickly.
- Work collaboratively with the team.
Skills
Customer Service Advisor
MK43 0YL, £13.00 per hour, Temp - Perm
Pin Point Recruitment is currently recruiting for a Customer Service Advisor to join a growing and dynamic customer service team. This is an exciting 12-week temp-to-perm opportunity, offering excellent progression, a supportive working environment, and long-term career prospects.
As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media. This is a target-driven position where you will combine your personality and communication skills with the tools and training provided to deliver high-quality results.
- Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.
- Manage inbound calls, emails, live chats, and social media queries.
- Handle up to 50 customer calls per day / 250 per week while maintaining high standards.
- Achieve set performance targets, including:
- 5 price reductions per week
- 2 TrustPilot reviews per week
- Average call time of 5-6 minutes
- Customer wait time under 1 minute
- Provide accurate information and solutions, reassuring customers and resolving issues quickly.
- Work collaboratively with the wider team to maintain excellent service standards.
- Excellent communication skills - both written and verbal.
- A proactive and customer-first attitude, with the ability to remain calm under pressure.
- Previous customer service experience (not essential, but desirable).
- Comfortable working in a fast-paced, target-driven environment.
- Strong problem-solving skills and ability to adapt to customer needs.
- Monday to Friday: 9am - 8pm
- Saturday & Sunday: 9am - 6pm
- Rotational shifts including some late shifts: 11am - 8pm
- Temp-to-perm opportunity after 12 weeks for the right candidate.
- Full training provided.
- Career progression and development opportunities.
- Supportive team environment.
If you're passionate about delivering excellent customer service and are looking for your next opportunity, apply today with Pin Point Recruitment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.