Customer Service Advisor

Pin Point Recruitment; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Milton Keynes. This temp-to-perm role offers a dynamic environment where you'll deliver exceptional customer service across multiple channels. Ideal candidates will have strong communication skills and a problem-solving attitude. Full training and career progression opportunities are provided in a supportive team setting.

Benefits

Temp-to-perm opportunity

Full training provided

Career progression opportunities

Qualifications

• Previous customer service experience is desirable.
• Ability to remain calm under pressure.

Responsibilities

• Deliver first-class service and support to customers.
• Manage inbound calls, emails, live chats, and social media queries.
• Achieve set performance targets.
• Provide accurate information and solutions quickly.
• Work collaboratively with the team.

Skills

Excellent communication skills

Proactive attitude

Strong problem-solving skills

Job description

Customer Service Advisor

MK43 0YL, £13.00 per hour, Temp - Perm

Pin Point Recruitment is currently recruiting for a Customer Service Advisor to join a growing and dynamic customer service team. This is an exciting 12-week temp-to-perm opportunity, offering excellent progression, a supportive working environment, and long-term career prospects.

The Role:

As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media. This is a target-driven position where you will combine your personality and communication skills with the tools and training provided to deliver high-quality results.

Key Responsibilities:

• Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.
• Manage inbound calls, emails, live chats, and social media queries.
• Handle up to 50 customer calls per day / 250 per week while maintaining high standards.
• Achieve set performance targets, including:
  • 5 price reductions per week
  • 2 TrustPilot reviews per week
  • Average call time of 5-6 minutes
  • Customer wait time under 1 minute
• Provide accurate information and solutions, reassuring customers and resolving issues quickly.
• Work collaboratively with the wider team to maintain excellent service standards.

What We're Looking For:

• Excellent communication skills - both written and verbal.
• A proactive and customer-first attitude, with the ability to remain calm under pressure.
• Previous customer service experience (not essential, but desirable).
• Comfortable working in a fast-paced, target-driven environment.
• Strong problem-solving skills and ability to adapt to customer needs.

Hours of Work:

• Monday to Friday: 9am - 8pm
• Saturday & Sunday: 9am - 6pm
• Rotational shifts including some late shifts: 11am - 8pm

Benefits:

• Temp-to-perm opportunity after 12 weeks for the right candidate.
• Full training provided.
• Career progression and development opportunities.
• Supportive team environment.

If you're passionate about delivering excellent customer service and are looking for your next opportunity, apply today with Pin Point Recruitment