Trilingual French and German Speaking Export Customer Service Advisor

French Selection UK; Manchester; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading recruitment agency is looking for a Trilingual French and German Speaking Export Customer Service Advisor in Manchester. The role involves handling customer queries, managing customs paperwork, and supporting sales operations. The ideal candidate should have senior customer service experience, be fluent in both languages, and be IT literate. A competitive salary of around £30,000 is offered, depending on experience.

Qualifications

• Fluency in both French and German, both written and verbally.
• Experience in customer service, ideally dealing with high-end customers.
• Knowledge in import/export or customs documents preferred.

Responsibilities

• Handle all queries received via email and website.
• Answer calls from customers and Sales Managers.
• Manage customs and export paperwork for deliveries.

Skills

Fluent in French

Fluent in German

Customer service experience

Ability to work under pressure

Team player

IT literate

Job description

Overview

Trilingual French and German Speaking Export Customer Service Advisor

Location: Manchester

Salary: Circa £30,000 depending on experience

Ref: 193FG

Main duties

• Handle all queries received via email and website
• Answer calls from customers and Sales Managers
• Generate orders and data inputting
• Manage customs and export paperwork for deliveries
• Assist colleagues/other departments in busy periods
• Administrative duties as required

Candidate\'s Profile

• Fluent in both French and German (both written and verbally)
• Senior experience in customer service (ideally from prestige product/high end customers)
• Experience or knowledge in import/export or customs documents – ideal
• Ability to work under pressure and to deadlines
• Team player and excel in building cooperation
• IT literate