Customer Service Advisor

BOXT; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading innovative company in Leeds is seeking a Customer Service Representative to join their team. The role involves resolving customer inquiries via phone and email, providing accurate product information, and ensuring excellent customer experiences. Candidates must have over a year of customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Benefits

30 days of annual leave

Free tea, coffee, fruit, and breakfast

Private medical cover

Company pension

Qualifications

• 12 months plus experience working in a Customer Service Role.
• Experience of delivering a good outcome for a customer.
• Understanding of a positive customer experience.

Responsibilities

• Resolve customer enquiries and complaints via telephone and email.
• Help troubleshoot technical problems and liaise with technical colleagues.
• Update BOXT admin platform for accurate customer interaction records.

Skills

Excellent verbal communication skills

Experience resolving customer complaints

Ability to work in a fast-paced environment

IT literate

Active listening skills

Education

GCSE (or equivalent) in Maths and English

Job description

Overview

Location: Leeds Office

About Us
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

What BOXT Offers

BOXT offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We\'re passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
• Global investors – We\'re proud to be backed by Brookfield and part of the HomeServe Group.

Responsibilities

• Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
• Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues.
• Provide customers with accurate information about products and services ensuring a good customer outcome.
• Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
• Update BOXT admin platform regularly to ensure all information is being recorded correctly for each customer interaction.
• Handle and manage through to a satisfactory resolution any emails from the customer service inbox.
• Adhere to all relevant legislation, industry regulations and Company policies and procedures.

Qualifications

• 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.
• Experience in delivering a right first-time good outcome for a customer.
• Experience of working in a fast paced, vibrant and at times, pressured environment.
• Familiar with owning a customer enquiry/complaint through to resolution.
• Understanding of a positive customer experience.
• Caring and compassionate nature.
• Confidence in working on your own initiative as well as within a team environment.
• Driven to deliver a good outcome for customers.
• GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
• Patient and committed to excellence.
• IT Literate.
• Active listening skills.

Benefits

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include…

• 30 days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover*
• Company pension
• Death in service benefit*
• After probationary period

How To Apply

If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.