Customer Service Advisor

Wild Recruitment; Bletchley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing travel business is seeking a Customer Service Advisor to assist clients with their travel inquiries and bookings. This role requires strong communication skills, attention to detail, and a passion for travel. Ideal candidates will have retail or customer service experience and enjoy working in a fast-paced environment. The position offers Monday to Friday hours, with a requirement to drive to the office.

Qualifications

• Experience in a retail or customer service environment preferred.
• Strong passion for travel and excellent customer care.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to inquiries via phone and email.
• Advise customers on travel packages and upselling.
• Process bookings and maintain client records.

Skills

Customer service skills

Communication skills

Detail-oriented

Sales skills

Job description

Overview

Our client is recruiting for a Customer Service Advisor to join their growing travel business.

We\'re looking for Customer Service Advisor(s) who share our client\'s passion for travel and excellence in customer care. If you love helping people plan their dream holidays and thrive in a fast-paced, detail-driven environment, this could be your next adventure.

Responsibilities

• Respond to inbound inquiries via phone and email using a provided script to ensure consistent service quality
• Advise customers on cultural tours, spa stays, cruises, and luxury packages - highlighting inclusions, accommodations, guides, and value-for-money benefits
• Process bookings, issue confirmations, apply voucher codes, and ensure ATOL certificates are correctly issued
• Identify opportunities to upsell add-ons such as excursions, upgrades, or extended stays
• Escalate complex issues (e.g. travel disruptions or special requirements) to the appropriate internal teams
• Maintain accurate client records and follow up to ensure customer satisfaction

Hours

Monday - Friday, Hours of work 09:00 - 15:00 or 09:00 - 18:00.

Role Fit

This role would ideally suit candidates who would like to get into an office role from retail.

Please note, you will need to drive due to the client\'s location.

Application

If you would like to learn more about this role, please apply today and we will be back in contact

Equal Opportunity

Please note that no terminology in this advert is intended to discriminate on the grounds of a person\'s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job