Customer Service Advisor

Ardonagh; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance broker in York is seeking an Insurance Account Handler to support client portfolios. You'll provide exceptional customer service, build client relationships, and handle queries. Experience in personal insurance is preferred, but training will be provided. Enjoy a supportive work environment, generous benefits, and opportunities for career advancement.

Benefits

28 days holiday including bank holidays

Career progression opportunities

CII or ACII qualifications

Pension scheme

24-hour wellbeing support

Paid volunteering day

Qualifications

• Some experience with personal lines in the insurance industry preferred.
• Confidence to work with clients both on the phone and face to face.
• Willingness to learn and be proactive.

Responsibilities

• Supporting a designated client portfolio as the first point of contact.
• Building strong relationships with clients and handling queries.
• Providing exceptional customer service to enhance client experience.

Skills

Customer service

Proactive attitude

Ability to build relationships

Teamwork

Job description

Overview

Currently working in the Insurance industry or looking for a change? We have an exciting opportunity for you as an Insurance Account Handler within our friendly personal lines team based in York.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday 9am-5.30pm (no weekends here!). You'll earn a basic salary relative to your experience as well as a generous bonus structure. Don't worry if you haven't worked in Insurance before; full training will be provided. You'll also be rewarded with the great benefits of working with the UK's largest independent Insurance Brokers.

Responsibilities

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect if you love customer service or sales, as relationship-building with our clients will be the key to your success.

What we are looking for

Some experience with Personal lines in the Insurance Industry is preferred but not essential as training will be provided. The rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Be proactive, use your initiative and show entrepreneurial spirit.
• Willingness to learn and be curious; opportunity to gain qualifications to enhance your career in this growing industry.
• Confidence to work with clients both on the phone and face to face; some experience in customer service is important.
• Work well with your team, maintain a positive outlook, be engaging, collaborative, and resilient to changes.
• Demonstrate honesty and integrity; essential within a financially regulated organisation and the right standard of conduct.

Benefits

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Other benefits include:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for retirement
• 24-hour support for physical and mental wellbeing
• 1 day paid volunteering day to give back to our communities
• The Spotlight Awards to recognise talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch. #AIB

Equal Opportunity

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Additional information

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page