1 513 postes de
Facilities Management à Grande-Bretagne
Customer Service Executive
Dynamite Recruitment Solutions Ltd
Portsmouth
Hybride
GBP 26 000 - 31 000
Il y a 30+ jours
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Customer Service Executive
Dynamite Recruitment Solutions Ltd
Portsmouth
Hybride
GBP 26 000 - 31 000
Plein temps
Il y a 30+ jours
Résumé du poste
A leading recruitment firm is seeking a Customer Service Executive/Claims Handler in Portsmouth. This full-time role involves managing insurance claims, providing support to customers, and ensuring accurate processing of information. The ideal candidate will have previous customer service experience, strong communication skills, and the ability to multi-task. Benefits include a starting salary of £26,210, hybrid working options, and various perks such as free health cash plans.
Prestations
Free on-site parking
Free Health Cash Plan
Consistent development and growth opportunities
Annual bonus scheme
Complete gym access
Qualifications
- Previous experience within a customer service role is required.
- High levels of personal resilience.
- Must be able to multi-task.
- First-class verbal and written communication skills.
- High levels of pro-activity and good organization skills.
Responsabilités
- Receive in-coming correspondence and calls from customers relating to claims.
- Manage a portfolio of claims from initial contact to completion.
- Accurately assess claims in line with policy terms.
- Pay valid claims quickly without unnecessary delay.
- Empathize with customers during challenging times.
Connaissances
Customer service experience
Verbal communication skills
Written communication skills
Multi-tasking ability
Attention to detail
Problem-solving ability
Description du poste
Customer Service Executive/Claims Handler
Location:Portsmouth - hybrid options available after probation. Salary:£26,210 starting salary, with an opportunity for this to rise to over £30,300.
Benefits include:
- Free on-site parking
- Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
- Consistent development and growth opportunities.
- Consistent salary increases.
- Free annual travel insurance (subject to qualifying criteria)
- Discount on your home and motor insurance.
- Salary supplements for using an additional language.
- Annual Bonus scheme of approx. 5%
- Fully equipped gym and other social club facilities.
- Hybrid working.
Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.
As a Customer Service Executive/Claims Handler you will be responsible for the following tasks...
- Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims.
- Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion.
- Ensure all relevant information is captured and updated on the system for each customer.
- Accurately assess claims in line with policy terms and conditions.
- Pay valid claims quickly without unnecessary delay.
- Ensure customers who aren't covered are informed at the first opportunity.
- Assess and raise awareness of any fraudulent activity.
- To empathise with customers and ensure that you are there to support them at a very challenging time.
- Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
- Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible.
- Ensure all documentation relating to a case is attained and uploaded both timely and accurately.
- Input data to a claims management system with a high level of accuracy.
The ideal Customer Service Executive/Claims Handler will have...
- Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc...)
- High levels of personal resilience.
- Must be able to multi-task.
- First-class verbal and written communication skills
- Must be comfortable with navigating computer systems (full training will be given)
- High levels of pro-activity; good organisation and planning skills
- Great team player.
- An ability to stay calm, confident and focussed while handling high numbers of incoming calls.
- The ability to reassure others and display high levels of empathy.
- Competent at using complex computer systems.
- Numerate and able to understand and process information quickly.
- Literate with the ability to tailor communication suitable for the appropriate audience.
- High levels of attention to detail.
Apply now to be considered for this fantastic position
#evergreen
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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