Monzo
Willis Towers Watson
MarkJames Search
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A financial technology firm is seeking a Senior Staff ML Scientist to shape ML strategy and platforms that support Operations. This role demands significant expertise in leading ML initiatives and mentoring talent within the organization. Candidates will engage with senior leadership and work cross-functionally to develop impactful ML solutions. The role can be based in London or remotely within the UK and offers flexible working hours with a competitive salary range of £157,000-210,000 plus benefits.
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it's like working at Monzo
London/Cardiff/UK Remote | £157,000-210,000 + Benefits | Hear from the team
Our Operations Data team consists of over 25 people across 4 data disciplines: Analytics Engineering, Data Analytics, Machine Learning, and Data Science.
In our Operations Collective, you'll have the opportunity to embed into an area that is the heart of how we work with our customers’ problems - delivering award winning customer support - and is full of data challenges. Machine Learning supports all aspects of Operations, from workforce planning to customer support experience, to enabling teams to work effectively and efficiently.
You’ll play a key role as a Senior Staff ML Scientist, you’ll be at the pinnacle of our Individual Contributor (IC) career track, serving as the foremost technical authority in Machine Learning within Monzo.
You’ll shape foundational ML strategy and platforms that support Operations and influence the design and delivery of ML solutions across the business.
You will work cross-functionally with senior leadership, engineering teams, and business stakeholders to define and execute our long-term ML strategy. You’ll influence the development of Monzo’s ML capabilities across diverse areas, from automating support experiences to optimizing operational efficiency, and pioneering AI-driven products that improve customer outcomes.
Beyond technical execution, you will mentor and guide the next generation of ML talent at Monzo, elevating the standard of ML expertise across the company. You’ll also be a thought leader, influencing best practices in ML model and GenAI systems development, deployment, and governance at scale.
Our average process takes around 3-4 weeks but we will always work around your availability.
✈️ We can help you relocate to the UK
✅ We can sponsor visas
This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Learning budget of £1,000 a year for training courses and conferences
➕And much more, see our full list of benefits here
If you prefer to work part-time, we’ll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.
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