Customer Support jobs in United Kingdom

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design. Our direct‑to‑consumer business provides digital solutions that help customers save and invest.

The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? We are seeking an experienced and dynamic L&D Training Designer to join our Learning and Development team. As an L&D Training Designer, you will be responsible for evaluating, scoping and designing the training programs to enhance the knowledge, skills, and performance of our employees. You will play a crucial role in fostering a culture of continuous learning and development within Marcus.

What you’ll do:

• Analyse learning needs and collaborate with senior managers to define training objectives
• Design, develop, and implement instructional materials including facilitator guides, learner workbooks, and digital resources
• Create interactive e‑learning modules and micro learnings using authoring tools such as Adobe Creative Suite and Articulate 360/Storyline
• Apply instructional design theories, practice, and methods to ensure content is engaging, accessible, and effective
• Manage multiple projects and deadlines, maintaining high standards of quality and consistency.
• Collect and analyse feedback and data from learners, stakeholders, Delivery and firmwide teams to continually improve training materials
• Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance.
• Stay updated on industry trends, best practices, and advancements in learning technologies
• Facilitate training when support is needed
• Work with technical staff to troubleshoot problems reported by users

• Proven experience in instructional design and development of training materials and e‑learning content, including assessment
• Proficiency with e‑learning authoring tools and Learning Management Systems (LMS)
• Excellent written and verbal communication skills, with the ability to simplify complex concepts
• Attention to detail and a commitment to producing high‑quality learning resources
• Ability to work collaboratively with cross‑functional teams
• Creative thinker with a passion for innovation in digital learning
• Product knowledge across Banking and Savings within retail banking
• Good organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously.

• Minimum 2 years' experience in Instructional Design
• Experience using and managing LMS
• Experience with design platforms such as Adobe Creative Suite and Articulate 360/Storyline

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2025. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.