Technical Finance Support Agent

Hatched Recruitment Group; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a Technical Finance Support Agent to support customers using accounting software. This role involves troubleshooting issues, guiding users during setup, and contributing to documentation. The ideal candidate has strong customer service skills and a finance background, thriving in a fast-paced tech environment. Full-time with competitive salary and benefits.

Benefits

Competitive salary

Equity

Benefits

Top workplace recognition

Qualifications

• Strong finance or accounting background is essential.
• Hands-on experience with accounting or finance systems is a plus.
• Excellent communication skills for customer interaction.

Responsibilities

• Be the first point of contact for customer queries.
• Troubleshoot and resolve issues with accounting software.
• Guide customers through system setup and usage.

Skills

Customer service

Problem-solving

Knowledge of accounting systems

Job description

Job Description

Technical Finance Support Agent

Employment Type : Full‑time

Salary : Competitive + Equity + Benefits

Awards : The Times Top Place to Work – 3 Years Running

We’re looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our growing team. You’ll play a key role in supporting UK businesses as they use our accounting software – helping them solve problems, get set up, and get the most out of the platform.

This is a fantastic opportunity for someone who enjoys working with people, has hands‑on experience with accounting or finance systems, and wants to grow their career in a fast‑paced, innovative tech company.

What you’ll be doing :

• Be the first point of contact for customer queries (phone and email)
• Troubleshoot and resolve issues with accounting software (technical and functional)
• Guide customers through system setup and day‑to‑day usage
• Log and manage support tickets, escalating when needed
• Work closely with our product and implementation teams to resolve complex cases
• Support customers during onboarding and live implementations
• Contribute to user guides, FAQs, and process documentation