Product Support Specialist – Real-Time Pay Platform

Trov; City Of London; Hybrid; GBP 47,000; Full time

Job summary

A dynamic compensation platform is seeking a Customer Support Specialist in London. This role involves providing hands-on support to ensure customer satisfaction, resolving issues via backend integrations, and documenting enablement materials. The ideal candidate will possess strong communication and problem-solving skills, a Bachelor’s in a relevant field, and 1-5 years of customer-facing experience. The role offers a salary of £47,000 GBP and a flexible work culture that fosters professional growth.

Benefits

Comprehensive Medical, Dental, and Vision coverage

Flexible PTO and remote work options

Meal stipends

Quarterly education stipend

Robust parental leave

Commuter stipend

Qualifications

• 1-5 years in a customer-facing role required.
• Technical curiosity and willingness to learn new tools.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide hands-on support ensuring customer satisfaction.
• Work on backend integrations for issue resolution.
• Create enablement material for customer self-service.

Skills

Communication

Problem-solving

Organization

Time-management

Cross-functional teamwork

Education

Bachelor’s Degree in Information Systems, Engineering, Business/Finance or equivalent

Tools

HTML

CSS

SQL

APIs

Job description

A dynamic compensation platform is seeking a Customer Support Specialist in London. This role involves providing hands-on support to ensure customer satisfaction, resolving issues via backend integrations, and documenting enablement materials. The ideal candidate will possess strong communication and problem-solving skills, a Bachelor’s in a relevant field, and 1-5 years of customer-facing experience. The role offers a salary of £47,000 GBP and a flexible work culture that fosters professional growth.