Network Support Engineer: Powering & Securing Enterprise Apps

F5; Chertsey; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology company in Chertsey seeks a Technical Support Engineer to provide Level 2 support for F5 products. The ideal candidate will have customer support experience, solid technical knowledge in LAN/WAN, and proficiency in UNIX/Linux systems. Responsibilities include maintaining excellent customer communication, troubleshooting issues, and collaborating with engineering teams. This role offers career development opportunities and the chance to work with innovative technology solutions.

Qualifications

• Customer support experience with enterprise-level corporate customers in production environments.
• Ability to communicate technical information to customers with varying levels of technical knowledge.
• Fluency in English including technical concepts and terminology.

Responsibilities

• Provide Level 2 technical support to resolve hardware and software issues related to F5 products.
• Maintain excellent customer communication, including project status and resolution steps.
• Work with tier three engineering services to overcome technical challenges.

Skills

Customer support experience

Hands-on technical experience with LAN/WAN operations

Solid grasp of TCP/IP protocols

Understanding packet captures using Wireshark

Knowledge of DNS and HTTP protocol

Experience in Network Security

Good analytical problem-solving abilities

Attention to detail

Tools

Unix or Linux (e.g., Redhat)

VMware or equivalent hypervisors

Job description

A leading technology company in Chertsey seeks a Technical Support Engineer to provide Level 2 support for F5 products. The ideal candidate will have customer support experience, solid technical knowledge in LAN/WAN, and proficiency in UNIX/Linux systems. Responsibilities include maintaining excellent customer communication, troubleshooting issues, and collaborating with engineering teams. This role offers career development opportunities and the chance to work with innovative technology solutions.