MEP Estimating Software Support Specialist (In-Office UK)

Trimble; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global technology company is seeking a BIM Software Technical Customer Support Specialist to support clients in the construction and infrastructure sector. You will serve as a subject matter expert on MEP software, providing high-quality technical support through various channels. Key skills needed include excellent communication, problem-solving abilities, and a customer service background. The position is based in Leeds with a focus on providing best-in-class service, making it a perfect opportunity for tech-savvy individuals interested in the construction sector.

Qualifications

• Experience in a customer service role and/or technical support role.
• Strong troubleshooting ability and proven aptitude to learn new software quickly.
• Ability to understand technical concepts and communicate them clearly.

Responsibilities

• Develop and maintain knowledge of MEP software products.
• Provide high level technical support to customers.
• Help maintain the list of defects and enhancements.

Skills

Excellent written and verbal communication skills

Strong troubleshooting ability

Customer service experience

Ability to learn new software quickly

Excellent problem-solving skills

Job description

A global technology company is seeking a BIM Software Technical Customer Support Specialist to support clients in the construction and infrastructure sector. You will serve as a subject matter expert on MEP software, providing high-quality technical support through various channels. Key skills needed include excellent communication, problem-solving abilities, and a customer service background. The position is based in Leeds with a focus on providing best-in-class service, making it a perfect opportunity for tech-savvy individuals interested in the construction sector.