FNOL Motor Claims Handler

IPS Group; Manchester; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A leading InsurTech firm in Manchester is seeking a FNOL Motor Claims Handler to be the initial point of contact for customers reporting motor incidents. You will handle FNOL calls, ensuring accurate incident details while providing support during stressful moments. Applicants should have experience in claims handling and strong communication skills. This role offers a competitive salary, a 10% bonus, and benefits including private medical cover and pension support, with hybrid working after probation.

Benefits

Private medical cover

Life insurance

Pension support

Overtime pay enhancements

Qualifications

• Previous experience handling motor FNOL calls within an insurer or claims environment.
• Ability to manage stressful situations calmly.
• Experience in a fast-paced setting.

Responsibilities

• Handle incoming FNOL calls and log claims accurately.
• Gather details on liability, third parties, and property damage.
• Identify potential fraud indicators.
• Liaise with partners to progress claims efficiently.
• Work to quality and service targets.

Skills

Strong communication skills

Customer-focused approach

Attention to detail

Ability to manage multiple demands

Job description

Overview

FNOL Motor Claims Handler

Location: Manchester (office-based during probation)

Salary: £28, + 10% bonus

Working Hours: 40 hours per week

IPS is working with an innovative and fast-growing InsurTech who are expanding its UK claims operation. This is an excellent opportunity to join their team as an FNOL Claims Handler becoming the initial point of contact for customers when they report a motor incident.

The Role

You will handle First Notification of Loss (FNOL) calls, capturing accurate incident details and assessing the situation to ensure each claim is set up correctly from the very start. You’ll be speaking with customers at a stressful moment, so a calm and reassuring approach is essential as you ensure they receive a seamless journey.

You’ll work closely with internal colleagues and external suppliers to keep processes moving effectively and maintain exceptional levels of service. As the UK operation continues to grow, you’ll also play a role in improving workflows and customer experience.

Key responsibilities

• Handling incoming FNOL calls and logging claims accurately
• Gathering details on liability, third parties and property damage
• Identifying any potential fraud indicators
• Liaising with partners to progress claims efficiently
• Working to quality and service targets

About You

You’ll have previous experience handling motor FNOL calls within an insurer or claims environment, with strong communication skills and a confident, customer-focused approach. You thrive in a fast-paced setting, can manage multiple demands, and have great attention to detail when capturing incident information.

What’s in it for You

You’ll receive a competitive salary and bonus, overtime pay enhancements, private medical cover, life insurance and pension support. The role is hybrid, with full office presence during probation and then 4 days per week in the office. There may be the odd Saturday shift, which will be paid as overtime, along with some bank holiday cover once fully established.

If you’re looking to develop your career within a modern, tech-driven insurer and enjoy being at the heart of customer support, apply today or get in touch.