Customer Success à Grande-Bretagne

About us

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows.

Xelix is a fast-paced scale-up - things move fast and expectations are high. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together.

In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

The Associate Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle.

This is an exciting role working within two functions within Xelix: Implementations and Customer Support. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed. The ability to trouble-shoot and resolve technical issues is a key element of the role.

The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers.

This dual function role would be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support.

As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Support, Implementations or Technical roles.

The day-to-day responsibilities of the role are described below, split by function.

• New customer set-ups on Xelix platform (Test and Production)
• Managing technical prerequisites to onboard new clients
• Reviewing customer files for technical elements using Python
• Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing

• Checking the data logs to proactively highlight any issues with Live customers usage of the platform
• Assisting the Support team members with any error resolution on customer files or platform
• Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
• Supporting ad-hoc queries from Customer Success teams on platform behaviour

• Prior work experience (placement year / internships considered)
• Familiarity analysing data and writing code in Python

Desirable, but not required:

• Project Management or Customer Success experience
• Experience working with global customers

• 💰 Competitive salary of £35,000 - £40,000 depending on experience
• 🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
• 🏡 Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
• 🏥 Comprehensive private medical & dental cover with Vitality
• 🍼 Enhanced parental leave pay
• 📚 Learning & development culture – £500 personal annual budget
• 🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals
• 🎯 Lots of team socials & activities
• ☀️ Annual team retreat

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• Xelix glassdoor

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.