Customer Success jobs in United States

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media. Mirakl is trusted by Macy’s, Saks, Ulta, Henry Schein, The Knot, 1800-Flowers and 450+ industry-leading businesses worldwide. For more information:www.mirakl.com .

Headquartered in Paris and Boston and with offices in 9 countries, Mirakl is recognized as a Great Place to Work company.

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a new member of our EMEA Platform Advisory Team.

The Platform Advisory Team’s role is to support Sales teams on value selling and to accelerate sales cycles for large & strategic deals. Team’s goal is to show the value of platforming a specific business, build relevant use cases by industry and deliver strong Mirakl value propositions to C-levels.

The role includes the following:

• Deliver Business Cases (workshops & analytics) and impactful Mirakl presentations to B2B and B2C C-level prospects: deep dive on the right platform strategy for them, share key operational impacts and assess platform potential in customer's business context
• Contribute to Sales Territory & Account plans
• Build knowledge “nuggets” and relevant benchmarks to be used by Sales teams in their pitches
• Specialise in one or more vertical industries at Mirakl and contribute to content creation and community management
• Build expertise in one or more Mirakl product areas, support internal stakeholders on go-to-market strategy, business case methodology & enablement
• Lead or contribute to transversal projects on new strategic topics
• Share the Platform message at external events & meetings

This job is a unique opportunity to:

• Be at the heart of the Platform economy by working on new business models and platform use cases
• Work with C-levels in large companies and help them build a new revenue stream
• Work with all teams at Mirakl (Customer Success, Solution Engineers, Labs, Marketing, Finance…) to build compelling value propositions

Platform Advisory team’s goal is to impact a limited number of high-value deals and bring a more consultative approach to these prospects.

Requirements:

The ideal candidate:

• Graduated with a Master degree in Business or Engineering
• Has 3+ years minimum of experience, ideally in Consulting or in a Strategy department
• Shows strong analytical (incl. Excel modelling) and creative problem solving skills
• Has strong business acumen
• Has good presentation skills, especially in front of high-level customers
• Has experience leveraging AI tools (incl. building agents on Dust, ChatGPT) with an instinct for identifying efficiency and value creation opportunities
• Is organised, structured and has a lot of drive with a can-do / will-do attitude
• Is able to jump into different environments and industries
• Must thrive in a dynamic, challenging, fast-paced work environment.
• Fluency in English is essential. Proficiency in any other European languages would be a valuable bonus.

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.

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Mirakl handles personal data during your recruitment processes. Mirakl is the controller of the personal data, meaning it decides how and why the data is processed. Mirakl takes strong commitment to protecting applicant data and ensuring compliance with privacy regulations during the recruitment process, in particular:

• Types of Data Processed: Mirakl collects data such as name, contact details, educational and employment history, and other relevant information provided during the application process.
• Purpose of Data Use: The data is used to manage and process applications, communicate with candidates and, upon successful application, to onboard the individual.
• Data Access and Sharing: Access to personal data is generally restricted within Mirakl and its affiliates, though some third-party providers might have access to carry out specific functions like reference checks and payroll processing.
• Data Retention: Personal data is retained only as long as necessary for the recruitment process or to comply with legal obligations, typically up to two years from the last contact.
• Rights of Individuals: Candidates have rights regarding their data, including access, data portability, correction, restriction of processing, and in certain cases, deletion. In addition, they may lodge a complaint with an EU supervisory authority.
• Queries and complaints: If you have any questions or wish to exercise your rights, you may fill in this form or directly contact us by sending an email to privacy@mirakl.com.

A full version of Mirakl’s Privacy Policy is accessible, here .