Customer Success Engineer

Trov; City Of London; On-site; GBP 53,000 - 73,000; Full time

Job summary

A compensation technology provider in London is looking for a Customer Success Engineer. This role involves managing implementation projects for clients, ensuring strong adoption of the software, and serving as a strategic advisor. The ideal candidate has experience in customer success or project management within a SaaS environment and is skilled in problem-solving and engaging with stakeholders. Competitive salary and comprehensive benefits offered.

Benefits

Complete Health Coverage

Flexible PTO

Professional Development stipend

Meals & Snacks provided

Commuter Assistance

Qualifications

• 2-5 years of experience in a customer-facing role at a SaaS company.
• Excellent project management abilities.
• Ability to engage and solve customer challenges.

Responsibilities

• Drive successful implementation projects for software.
• Own end-to-end project management of customer implementations.
• Become a trusted compensation expert and advisor.

Skills

Project management

Creative problem-solving

Customer engagement

Job description

At Pave, we're building the industry’s leading compensation platform, combining the world's largest real‑time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision.

Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 58% of Forbes AI 50 use Pave to benchmark compensation.

Customer Success Engineering @ Pave

You’ll become a Pave product and compensation expert and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long‑term relationship with Pave.

You’ll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful.

What You’ll Be Doing

• Drive successful implementation projects for Pave’s compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end‑to‑end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave’s platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave’s product evolution while wearing multiple hats in a fast‑paced startup environment.
• Build strong relationships with customers through clear communication, creative problem‑solving, and a deep understanding of their unique business needs and compensation goals.

What You’ll Bring

• You have 2-5 years of experience as a customer‑facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company.
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
• You are able to deal with a variety of stakeholders ranging from timeline‑driven project managers, mission‑driven Heads of People, and metrics‑driven Finance folks.
• You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high‑leverage & “blocking” work.
• You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
• You’re hungry to join a start‑up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• You love working with customers over video call/email and customers love working with you.

Compensation, It’s What We Do

This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Pave’s total compensation package for employees. Your total rewards package at Pave will include equity, top‑notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region‑specific benefits.

P2: 53,000 - 73,000 GBP
P3: 66,000 - 86,000 GBP
P4: 82,000 - 102,000 GBP

Benefits @ Pave

• Complete Health Coverage: Comprehensive Medical, Dental and Vision coverage for you and your family, with plenty of options to suit your needs
• Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month
• Meals & Snacks: Lunch & dinner stipends as well as fully stocked kitchens to fuel you
• Professional Development: Quarterly education stipend to continuously grow
• Family Support: Robust parental leave to bond with your new family
• Commuter Assistance: A commuter stipend to help you collaborate in person

Vision

Unlock a labor market built on trust.

Mission

Build confidence in every compensation decision.

As set forth in Pave’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.