Customer Success jobs in United Kingdom

At Kainos, we’re problem solvers, innovators, and collaborators – driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting‑edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people‑first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

As a Workday Post‑Deployment Reporting Consultant at Kainos, you will play a critical role in supporting our global customers post‑deployment. Your primary focus will be on Workday Reporting, with experience in Workday products highly desirable. You’ll be responsible for configuring, troubleshooting, and optimising Workday reporting solutions, ensuring our clients continue to derive value from their Workday investment.

This is a hands‑on, client‑facing role suited to experienced consultants who thrive in fast‑paced environments and are passionate about delivering exceptional support. You will also help develop the skills of junior team members and contribute to a culture of continuous improvement.

• Efficiently manage and prioritise incoming Workday Reporting tickets to ensure timely resolution and high client satisfaction.
• Perform accurate triage of support cases, assessing case type, impact, urgency, and priority.
• Design, build, and deliver Workday reports (Advanced, Matrix, Composite, dashboards) tailored to customer requirements.
• Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times.
• Collaborate with the Reporting Functional Manager to review ticket volumes and drive process improvements and best practices.
• Participate in client meetings to provide insight, suggest improvements, and deliver enhancements.
• Identify opportunities for improving internal tools, templates, and support delivery processes.

• Good understanding of Workday products either/or HCM as well as Workday Reporting.
• Hands‑on experience with Workday Reporting, including calculated fields, dashboards, and report performance tuning.
• Strong customer engagement skills – able to translate business needs into effective technical reporting solutions.
• Comfortable working independently and managing competing priorities under pressure.
• Proven experience in an AMS, post‑deployment, or support environment, with hands‑on use of ticketing and case management tools such as ServiceNow.
• Proactive and collaborative, with a strong focus on quality and customer success.
• Basic commercial understanding of time tracking, utilisation, and service delivery metrics.
• Willing to travel occasionally within the region (minimal travel expected).

• Workday HCM, Reporting Certification
• Professional qualifications in your area of expertise
• Experience in post deployment services

Kainos offers a dynamic and supportive environment where innovation, collaboration, and customer focus drive success. As a key member of our Workday Post‑Deployment practice, you’ll have the opportunity to grow your skills, lead high‑impact work, and help global customers achieve long‑term value from their Workday platforms.

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.