Customer Success jobs in United States

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Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We're here to stay-and we're looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler-for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the job:

Reporting directly to the Snr Regional VP Mid Market Sales EMEA, step into the role of our North & Central Europe Sales Manager, and spearhead our initiatives in the SMB and Mid-Market sectors. We're seeking an engaged, curious, and driven sales manager to join us in empowering SMBs and mid-market businesses, to elevate user experiences and achieve business growth.

If you have experience managing sales teams and enjoy working in a hyper-growth environment, this is a rare opportunity to join an early-stage and customer-centred team. You will manage a team of Account Executives, enabling and empowering them to exceed targets and increase Contentsquare mid-market's footprint in the regions.

This role will focus on our SMB and Mid-market customers with increased velocity of interactions, which means that you will have the ability to work efficiently and implement/manage sales motions that fit the required cadence.

The role is open to remote in Germany and hybrid in London/Amsterdam.

What you'll do:

• Manage a team with a mix of hybrid and remote based Account Executives across DACH, Benelux, and the Nordics.
• Coach the team to qualify inbound customers into the right motion and close.
• Drive pipeline growth through outbound efforts.
• Improve Sales performance by enhancing the team's processes and workflows based on data analysis.
• Work with internal stakeholders (other Sales teams, Customer Success, Support, Presales, Marketing, Legal/Compliance) to ensure your team's and their customers' needs are met.
• Identify underlying challenges related to systems, people, and processes to improve sales performance while also improving the buyer experience.
• Identify opportunities to simplify and refine processes and reduce friction for buyers.

What you'll need:

• 2+ years of sales team management in SaaS, with quota-carrying responsibilities.
• Fluency in German and English.
• You can develop a deep knowledge of how our products work, allowing you to speak clearly to customers and communicate their needs to our team.
• You are self-motivated, adaptable, and skilled in fostering growth for a team of account executives in a continually changing environment.
• Enthusiasm to learn and contribute to an evolving sales team's strategy.

What makes you stand out:

• Previous experience focused on Mid-Market in Digital Experience or Product Analytics.
• Experience of sales assisted product led growth motions
• You can speak Dutch.

What's in it for you:

• Be a part of something big, as we're moving 3 products (Heap, Hotjar and Contentsquare) into one!
• Make an impact and contribute significantly, being based in our DACH HQ in Munich, London or Amsterdam.
• Help businesses leverage our all-in-one technology to deliver the right experiences for every customer journey.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company's success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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