Associate Account Manager

ClearCourse; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS company in Belfast is seeking an Associate Account Manager to support account management activities. This full-time role offers a competitive salary, benefits, and the opportunity to learn in a dynamic environment. Responsibilities include managing client portfolios, preparing communications, and assisting in product demos. The ideal candidate has strong communication skills and a keen interest in technology. Hybrid working is available, fostering a collaborative team culture.

Benefits

25 days holiday + your birthday off

Private Medical Insurance (Bupa)

Health cash plan

Life Assurance - 4x your salary

Training budgets and reimbursement for professional development

Flexible working model

Qualifications

• Early in your career with a desire to learn.
• Interest in building relationships and customer success.

Responsibilities

• Support senior team members in managing a portfolio of software clients.
• Help prepare client communications, meeting summaries, and follow-up actions.
• Coordinate product demos, training sessions, and webinars.
• Learn to identify customer needs and gather product feedback.
• Maintain accurate CRM records and track client touchpoints.

Skills

Strong communication and interpersonal skills

Keen interest in technology and SaaS

Organised and detail-oriented

Familiarity with Microsoft Office or Teams

Experience with CRM platforms

Team player with a can-do attitude

Tools

Microsoft Office

CRM Platforms

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Location: Belfast, Ireland (Hybrid Working Available)

Salary: Competitive + Bonus + Benefits

Role Type: Full-Time, Permanent

Launch Your Career in SaaS Account Management

Are you early in your career and eager to gain hands-on experience in the fast-paced software and SaaS industry? Do you thrive on building relationships and learning how great customer experiences drive business success?

We're looking for an Associate Account Manager (Junior Account Executive) to support our account management team at ClearCourse. This is a fantastic opportunity to learn the ropes of customer success, client engagement, and commercial growth - with training, mentorship, and real-world exposure to software products and clients.

What You'll Be Doing:

• Support senior team members in managing a portfolio of software clients
• Help prepare client communications, meeting summaries, and follow-up actions
• Coordinate product demos, training sessions, and webinars
• Learn how to identify customer needs and gather product feedback
• Work closely with sales, support, and product teams to deliver a seamless client experience
• Maintain accurate CRM records and track client touchpoints
• Monitor basic account health metrics and flag issues to the team
• Contribute to renewal documents and commercial proposals
• Stay informed about industry trends and competitors to support client conversations
• Assist in distributing marketing content that enhances the customer journey

What We're Looking For:

• Strong communication and interpersonal skills
• A keen interest in technology and SaaS
• Organised, detail-oriented, and eager to learn
• Familiarity with Microsoft Office or Teams (or similar tools)
• Experience with CRM platforms is a plus, but not essential
• A team player with a can-do attitude and customer-first mindset

Why Join ClearCourse?

ClearCourse is a group of over 45 software and payments businesses built around innovation, collaboration, and a shared focus on customer success. As an Associate Account Manager, you'll be part of a supportive team where your learning and growth are prioritised.

Our Benefits Include:

• Competitive salary + bonus opportunities
• 25 days holiday + your birthday off
• Private Medical Insurance (Bupa)
• Health cash plan - claim back on everyday healthcare costs
• Life Assurance - 4x your salary
• Group Income Protection - 75% salary during long-term illness
• Enhanced parental leave
• Access to Perkbox - 4,000+ perks and discounts
• Cycle to Work scheme
• Generous pension contributions
• Training budgets and reimbursement for professional development
• Flexible working model and a collaborative team culture

Apply Now!

At ClearCourse, we value curiosity, diversity, and collaboration, and we're committed to building a workplace where you can learn, grow, and thrive.