Strategic CSM for Hospitality Growth

DoorDash; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent logistics and technology company in Greater London is seeking a Customer Success Manager to enhance customer relationships and ensure adoption of their services. The role involves managing a portfolio, analyzing success metrics, and advising clients on the platform. Ideal candidates have 3+ years in Customer Success, exceptional communication skills, and fluency in French and/or Italian. Competitive benefits and a dynamic work environment are offered.

Benefits

Comprehensive benefits

Career growth opportunities

Inclusive company culture

Qualifications

• 3+ years of experience in Customer Success or Account Management roles.
• Ability to communicate effectively at all organizational levels.
• Strong attention to detail and strategic thinking.

Responsibilities

• Manage customer relationships ensuring healthy adoption.
• Develop success plans to meet customer objectives.
• Analyze metrics to optimize revenue.

Skills

Customer Success Management

Communication skills

Relationship building

Problem-solving

Fluency in French and/or Italian

Job description

A prominent logistics and technology company in Greater London is seeking a Customer Success Manager to enhance customer relationships and ensure adoption of their services. The role involves managing a portfolio, analyzing success metrics, and advising clients on the platform. Ideal candidates have 3+ years in Customer Success, exceptional communication skills, and fluency in French and/or Italian. Competitive benefits and a dynamic work environment are offered.