Strategic Self-Service CSM: Growth and Retention

Cloudinary; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cloud-based company in the City of London is looking for a Self-Service Customer Success Manager. This role focuses on enhancing customer experiences for high-value self-service customers, driving conversions, and reducing churn in a dynamic environment. Candidates should have at least 4-5 years of experience in a customer-facing SaaS role, strong communication skills, and an ability to thrive with measurable success metrics. Join us to make a significant impact in customer success.

Qualifications

• 4-5+ years in a customer-facing SaaS role.
• Strong sense of ownership and team collaboration.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Decrease churn of high paying Self Service customers.
• Increase growth of Self Service customers contacted.
• Own 'Contact Us' leads for Self Service.

Skills

Customer communication styles

Customer relationship management

Project management

Data analysis

Tools

CRM software

Customer Success software

Job description

A leading cloud-based company in the City of London is looking for a Self-Service Customer Success Manager. This role focuses on enhancing customer experiences for high-value self-service customers, driving conversions, and reducing churn in a dynamic environment. Candidates should have at least 4-5 years of experience in a customer-facing SaaS role, strong communication skills, and an ability to thrive with measurable success metrics. Join us to make a significant impact in customer success.