EMEA Customer Success Lead: AI-Driven Enterprise Growth

anthropic; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading AI technology company is seeking a Manager of Customer Success in London. In this role, you'll lead a team of Customer Success Managers to maximize customer value and drive product adoption. You will operate at the intersection of customer needs and product capabilities, ensuring strategic enterprise accounts achieve success. This position requires strong leadership and deep product knowledge. Competitive compensation and benefits packages are offered.

Benefits

Competitive compensation

Generous vacation and parental leave

Flexible working hours

Office space collaboration

Qualifications

• 7+ years of experience in customer success or customer-facing roles.
• 2+ years of front-line management experience in SaaS or AI/ML companies.
• Strong understanding of consumption-based and seat-based business models.

Responsibilities

• Manage and develop a team of Customer Success Managers.
• Drive team accountability to core CS metrics.
• Collaborate cross-functionally with Product, Engineering, and Marketing.

Skills

Customer Success Management

Leadership

Strategic Planning

Coaching

Technical Fluency

Business Acumen

Communication

Education

Bachelor's degree in a related field

Job description

A leading AI technology company is seeking a Manager of Customer Success in London. In this role, you'll lead a team of Customer Success Managers to maximize customer value and drive product adoption. You will operate at the intersection of customer needs and product capabilities, ensuring strategic enterprise accounts achieve success. This position requires strong leadership and deep product knowledge. Competitive compensation and benefits packages are offered.