Customer Success jobs in United Kingdom

Location: London, UK (Hybrid, in office 2 days per week)

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader in restaurant technology with over 25 years of experience and 60,000+ restaurant partners worldwide. Our technology helps restaurants drive revenue and manage reservations while diners find the perfect dining experience.

Every employee at OpenTable has a tangible impact on what we do, and you’ll be part of a global team building a welcoming and inclusive environment.

The Position:

OpenTable’s Restaurant Sales & Services teams help restaurants maximize revenue using front‑of‑house and online reservation technology. We seek a strategic, action‑oriented Sales Development Representative dedicated to ensuring customer success and customer enjoyment.

In this role, you will:

• Generate sales leads and assist with sales prospecting on the phone to schedule appointments for Account Executives.
• Implement lead generation programs developed by the Restaurant Marketing team.
• Craft and distribute sales messages to prospects via traditional mailings and targeted email marketing.
• Provide general sales support; ensure successful lead hand‑offs to Account Executives and exceed customer expectations.
• Keep management informed of activity, including timely preparation of reports.
• Travel as needed for training, market research and sales initiatives, and attend regional trade shows.

Please apply if:

• Fluent in French (native level); Italian language skills are desirable but not essential.
• Successful telesales or call‑center track record with a history of exceeding objectives.
• Customer‑first mindset and ability to nurture trust and confidence with customers.
• Strong problem‑solving and ability to resolve current/future business needs.
• Continuous improvement mindset and willingness to seek feedback.
• Excellent collaboration and partnership skills, believing in team success over individual interest.
• Creative and innovative with a keen approach to risk‑taking and problem‑solving.
• Commitment to continuous learning, training and skill development.
• Ability to respond to requests outside regular hours when necessary.
• Compliance with UK workplace regulations.
• Accrues 25 vacation days per year plus statutory UK bank holidays, one celebration day per year, private health & dental and life insurance, employee assistance program, pension fund, Bike2Work, season ticket loan, reimbursable eye tests, Perkbox & Booking.com discounts.

Inclusion

We’re committed to creating a workplace where everyone feels they belong. If you require reasonable accommodations during the application or interview process—or on the job—please reach out to your recruiter to request them.