Account Manager (Customer Success Manager)

Madfish; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading IT company in the United Kingdom is seeking an experienced IT Account Manager to join its dynamic team. In this role, you will manage a portfolio of clients, ensuring satisfaction and driving business success through upselling and strong relationship management. The ideal candidate has over 3 years of experience in account management within a B2B environment and possesses solid negotiation and analytical skills. Proficiency in conversational English is required, and experience in outsourcing or outstaffing is a plus.

Qualifications

• 3+ years of experience in a customer success manager or account manager role.
• Proven success in sales and upselling within a B2B environment.
• Conversational English (at least B2 level).

Responsibilities

• Manage a portfolio of assigned clients, building strong relationships.
• Utilize your sales and upselling expertise to secure new projects.
• Collaborate with the recruitment team for successful placements.

Skills

Client relationship management

Sales and upselling expertise

Negotiation skills

Analytical skills

Job description

About Us

YozmaTech is a leading Israeli IT company with 15 years of market experience and 8 years in Ukraine. Officially registered in Ukraine, Israel, and Estonia, we employ 200 professionals worldwide.

We are seeking a highly motivated and results‑oriented IT Account Manager to join our growing team. In this role, you will play a crucial role in developing and managing strategic client partnerships, ensuring their satisfaction, and driving long‑term success.

Responsibilities

• Manage a portfolio of assigned clients, building strong relationships and acting as a trusted advisor.
• Utilize your sales and upselling expertise to secure new projects and maximize client value.
• Collaborate with the recruitment team to ensure successful candidate placement and project execution.
• Proactively identify potential challenges and develop solutions to exceed client expectations.
• Foster a deep understanding of the customer journey and implement strategies to optimize client experience.
• Employ high‑level negotiation skills to secure favorable client contracts and pricing.
• Stay up‑to‑date on best R&D practices and utilize this knowledge to identify new growth opportunities.
• Demonstrate a proven track record of successful upselling, consistently exceeding client expectations.

Qualifications

• 3+ years of experience in a customer success manager or account manager role.
• Proven success in sales and upselling within a B2B environment.
• Strong understanding of a variety of modern technology stacks and IT trends.
• Conversational English is a mandatory requirement (at least B2 level).
• A proactive and results‑oriented mindset with a focus on exceeding client goals.
• Analytical mind with the ability to identify and solve client problems effectively.

A PLUS IF YOU HAVE:

Outsourcing/Outstaffing Experience

Join us and be a part of a dynamic team that’s rewriting the rules of the game in account management!