Customer Success jobs in United Kingdom

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We are looking for an Insight Sales Lead to lead our Beer, Cider, and Spirits sub-team, reporting to the Insights Sales Manager – Beers, Wines, Spirits, and Impulse.

This is a hands‑on role, working with a broad range of clients in the Beer, Cider, and Spirits category. This position is not only accountable for driving results within your own portfolio but also for enabling success across the team. You will play a pivotal role in supporting and coaching the Sales Executives you manage, ensuring they deliver against individual targets and collectively achieve the overall category growth objectives. Success requires balancing hands‑on client engagement with leadership responsibilities that foster capability, confidence, and performance within the team.

At dunnhumby, we utilise our diversity of thought as our competitive edge .

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed tocultivate a culture of belonging,where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long‑term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

• Be responsible for the full B2B sales cycle through Lead Generation, Discovery, Qualification, pitching, Negotiation, and Close for your own set of clients.
• Deliver at pace, consistently growing conversion rates while shortening the sales cycle.
• Be encouraged to accurately forecast sales for your area by period, quarter, and year, ensuring relevant systems reflect the latest pipeline on a weekly basis.
• Work with customer success teams to network deep within your client’s business, forming relationships with key stakeholders and budget holders across different teams.
• Have detailed knowledge of our tools and the value they add, which will be essential to successfully consultatively sell to your clients, both new and existing.
• Lead your team to deliver against their targets to ensure that the Beers & Spirits category is delivering against forecasted growth.

The ideal candidate will have a commercial background within the Retail/CPG sector and ideally have experience in customer data and insight.

• Experience of using data to influence users and senior stakeholders.
• A strong understanding of the UK retail market and the current challenges/opportunities.
• Resilience, with a positive mentality, driven to find a new path when the first is blocked.
• A relationship builder – comfortable adapting style to varied internal and external contacts, influencing based on their needs.
• Highly numerate and displaying a structured approach to financial planning and reporting.
• A great communicator, verbally and digitally, creating simple & actionable solutions.

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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