Lead – Account Manager

Freshworks; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading global software company in the UK is seeking a Lead Account Manager to foster growth within key accounts. This role requires 5 to 8 years of experience in SaaS or solution-based sales and consultative engagement with enterprise customers. The ideal candidate will excel in building long-term partnerships and driving measurable business results. Strong communication skills and strategic mindsets are essential for success in this position. Join a collaborative environment that values diversity and impact.

Qualifications

• 5 to 8 years of experience in account management or customer-facing roles.
• Proven track record in exceeding sales goals within relevant territories.
• Experience collaborating with senior leaders in enterprise environments.

Responsibilities

• Grow key accounts through upsell and renewals, surpassing revenue goals.
• Build trust with executives by addressing critical challenges.
• Lead complex sales cycles end-to-end to secure strategic wins.
• Facilitate collaboration across teams to strengthen retention.
• Build a strong pipeline and accurately forecast sales.

Skills

Experience in SaaS or solution-based sales

Strong communication and presentation skills

Consultative approach with enterprise customers

Curiosity and adaptability

Job description

Company Description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000 organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

Job Description

As a Lead – Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.

What you’ll do:

• Engage, discover & drive results : Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Articulate Value : Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• Execute the Sales Process : Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• Learn & collaborate : Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Hunt & Prospect : Build a strong, future‑ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications

• Experience that counts : 5 to 8 years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
• Strategic mindset : Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
• Consultative approach : experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
• Strong communicator : you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
• Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.