Senior Enterprise CSM – German Speaking (Equity)

SafetyCulture; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global technology firm is seeking a Senior Customer Success Manager who is fluent in German and English to drive success across Enterprise customers. The ideal candidate will have over 10 years of experience, including 5 years in customer-facing roles. Responsibilities include serving as a strategic partner, ensuring customer retention, and collaborating with Sales for growth opportunities. This role offers flexible working arrangements and includes numerous perks aimed at employee wellbeing and professional development.

Benefits

Equity with high growth potential

Flexible working arrangements

Professional and personal training opportunities

Wellbeing initiatives

Quarterly celebrations and team events

Qualifications

• 10+ years total work experience with 5+ years in a customer-facing role.
• Strong track record with Enterprise customers.
• Relevant industry experience in Manufacturing, Transportation, Logistics is a bonus.

Responsibilities

• Serve as a strategic partner to Enterprise customers.
• Drive customer retention and reduce churn risk.
• Collaborate with Sales to identify growth opportunities.

Skills

Customer relationship management

Fluent in German and English

Ability to build executive relationships

Data analysis

Persuasion and presentation skills

Active listening

Adaptability in dynamic environments

Job description

A leading global technology firm is seeking a Senior Customer Success Manager who is fluent in German and English to drive success across Enterprise customers. The ideal candidate will have over 10 years of experience, including 5 years in customer-facing roles. Responsibilities include serving as a strategic partner, ensuring customer retention, and collaborating with Sales for growth opportunities. This role offers flexible working arrangements and includes numerous perks aimed at employee wellbeing and professional development.