Senior Adoption & Value-Realisation Manager (Cloud)

Atlassian; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading software company is seeking a Senior Success Manager, Adoption Specialist in the UK to engage customers and drive product adoption during critical phases of their cloud journey. The role requires a customer-centric mindset and 7+ years of experience in Customer Success or similar. You'll lead engagements, provide value through tailored strategies, and identify risks to ensure customer satisfaction. Join a mission-driven team focused on making successful outcomes possible for users worldwide.

Benefits

Health and well-being resources

Paid volunteer days

Qualifications

• 7+ years in Customer Success or related SaaS roles.
• Experience managing large customer accounts.
• Understanding of Jira and Confluence use cases.

Responsibilities

• Lead high-touch engagement cycles with strategic customers.
• Guide customers through key journey milestones.
• Identify and mitigate churn risks.

Skills

Customer-centric mindset

Building trusted relationships

Organisational skills

Communication skills

Tools

Gainsight

Salesforce

Tableau

Job description

A leading software company is seeking a Senior Success Manager, Adoption Specialist in the UK to engage customers and drive product adoption during critical phases of their cloud journey. The role requires a customer-centric mindset and 7+ years of experience in Customer Success or similar. You'll lead engagements, provide value through tailored strategies, and identify risks to ensure customer satisfaction. Join a mission-driven team focused on making successful outcomes possible for users worldwide.