Senior Account Manager – EG – London

Reed Business Information Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major information services company in Greater London is seeking an experienced Account Manager to maintain and grow strong customer relationships. The role involves managing top-tier accounts, conducting business reviews, and collaborating with customer support teams. Ideal candidates will have strong negotiation skills, experience in account management, and knowledge of the commercial property market. Competitive salaries and a comprehensive benefits package are offered.

Benefits

Competitive salaries

Comprehensive benefits package

Qualifications

• Experience in account managing top-level corporate subscription.
• Strong negotiation and influencing skills.
• Legal right to live and work in the UK.

Responsibilities

• Manage commercial relationships with assigned customers.
• Conduct regular business reviews and identify upsell opportunities.
• Collaborate with Customer Success team for training and support.

Skills

Sales negotiation skills

Interpersonal skills

Networking skills

Salesforce.com experience

Commercial property market knowledge

Job description

Due to organic growth, EG has a great opportunity for an experienced Account Manager to join our highly successful team.

Reporting to the Renewals Sales Manager, The Senior Account Manager SAM will be responsible for managing the commercial relationships with an assigned set of current customers. The SAM is expected to maintain strong positive professional relationships with those customers, leading to high renewal rates and revenue growth.

The SAM will be responsible for managing the top tier of adjacent accounts, across a range of sectors, such as finance, investor, legal and developers. The SAM will offer regular contact and support to these customers and will provide sound feedback to EG as to the viability and potential value of the customer relationship.

The SAM should be a self-motivated individual who can perform at high levels under pressure. They should be a creative thinker that can offer ideas about generating up-sell opportunities and new sales, and effectively deal with people to maintain customer satisfaction.

Responsibilities:

• Advances sales skills which includes the ability to advance and close sales
• Negotiation skills and previous successes in securing accounts at a profit
• Interpersonal skills to build and maintain strong working relationships with key stakeholders within the given account base, over the phone and in face to face meetings
• Understand client requirements to identify upsell and uplift opportunities, and to mitigate risk to retain business
• Researching business opportunities, setting up meetings, attending corporate events
• Collaborate with the Customer Success team to provide end-user training and support
• Create and own strategic account plans for customers to optimize their value to EG
• Provide candid and well-documented status information to EG leadership on the AM’s customers’ engagement levels and likelihood to renew
• Contact assigned customers for regular business reviews, as per EG expectations, to discuss their use of Radius and to discover how EG can provide more value
• Identify, pursue, and achieve renewals, additional sales, and price increases from managed customers, meeting or exceeding monthly retention and sales targets
• Provide EG management accurate long- and short-range forecasts of customer renewals
• Provide EG management with constructive customer feedback to assist in product enhancements, marketing, and data strategies
• Strong networking skills and ability to self-start and network within a client base
• Experience in account managing top-level corporate subscription
• Experience in dealing and negotiating with c-level executives
• Face to face experience (confidence in meeting clients)
• Willingness to use telephone-based communication to build relationships
• Strong negotiation and influencing skills
• Legal right to live and work in the UK
• Knowledge of the commercial property market
• Salesforce.com experience and wider sales reporting experience

About EG and Reed Business Information

EG has delivered intelligence to the commercial property world since 1858. In the past decade the prestigious property brand has developed rapidly into a large portfolio of services with its data, online, and face to face services delivering essential data and news to a fast-paced market.

Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries. http://www.reedbusiness.com
RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

RBI General Benefits Package

RBI pays competitive salaries and has a comprehensive set of benefits.