Membership Manager - Real Estate

Mayfair International Realty; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A prestigious real estate network is seeking a Manager of Member Success to enhance member engagement and retention. In this role, you will act as a trusted advisor, oversee onboarding, and drive program adoption among members. Ideal candidates will have over 5 years of experience in customer success, strong communication skills, and a passion for supporting real estate professionals. You will foster relationships and lead initiatives that drive value for both members and the organization.

Benefits

Access to exclusive events

Branding support and marketing resources

Qualifications

• 5+ years of experience in Member Success or Account Management, preferably in real estate.
• Proven track record in client retention and relationship management.
• Fluent in English with exceptional communication skills.

Responsibilities

• Conduct regular check-ins to understand member needs and foster relationships.
• Drive revenue growth through engagement and program advocacy.
• Manage onboarding processes to ensure a positive member experience.
• Collaborate with teams to create compelling marketing materials and events.

Skills

Relationship Building

Customer Success Management

CRM Discipline (HubSpot)

Communication

Event Coordination

Job description

Role Overview

Are you passionate about building lasting relationships and driving member engagement? As Manager, Member Success, you’ll be the trusted advisor and champion for Mayfair members, leading day-to-day operations and ensuring every member experiences the full value of our program. You’ll play a pivotal role in retention, growth, and program adoption, while actively showcasing the impact and benefits of Mayfair’s offerings.

Key Responsibilities

Relationship Building & Value Delivery

• Conduct regular check-ins and quarterly business reviews (QBRs) to understand member needs, celebrate achievements, and co-create strategic marketing plans for success.
• Proactively identify opportunities to showcase the value of Mayfair programs, sharing best practices and success stories that inspire engagement.
• Act as a strategic advisor, helping members navigate challenges and maximize their experience.
• Encourage wider network collaboration by facilitating member-to-member and client introductions.
• Demonstrate knowledge of real estate industry, common challenges and useful marketing methods to provide valuable insights and solutions to members to improve business efficiency and global reach.

Portfolio Growth & Program Advocacy

• Drive ARPA (Average Revenue Per Account) growth by promoting relevant programs (syndication, marketing, events, Destinations) and facilitating upsell / cross-sell opportunities.
• Monitor renewal likelihood, developing personalized engagement and mitigation plans.
• Champion member retention through thoughtful outreach, executive escalations, and continuous improvement.
• Identify opportunities with prospective real estate companies that could be a strong fit for the network, and benefit from Mayfair’s support.

Onboarding, Adoption & Renewals

• Oversee seamless onboarding and offboarding, ensuring every member feels welcomed and supported.
• Develop and deliver adoption playbooks for key services, making it easy for members to leverage listing syndication, PR / comms, and marketing assets.
• Manage renewal processes, exclusivity maps, and agreements in partnership with the VP, Global Business Development.

Events, Marketing & Community Building

• Collaborate with Communications / Marketing to create compelling case studies, PR opportunities, and member spotlights.
• Create topics and present engaging virtual presentations and panel discussions between members and industry vendors with regular webinars, encouraging member attendance.
• Coordinate gallery displays, developer showcases, and member events, ensuring high-impact experiences and meaningful connections.

Operational Excellence & Data Integrity

• Maintain CRM hygiene and accurate portfolio dashboards, supporting data-driven decision-making and tool-adoption tracking.
• Create and standardize SOPs, templates, and member communications for consistency and quality.

Cross-Functional Leadership

• Partner with global teams to share Mayfair insights and contribute to strategic planning.
• Facilitate smooth handoffs from Growth to program owners, supporting member journeys across brands.

What Success Looks Like

• High retention rates and consistent growth in average revenue per account (ARPA) across the Mayfair portfolio.
• Increased adoption of priority programs and reduced onboarding time for new affiliates.
• Accurate forecasting for renewals and expansions, with complete and reliable CRM / TEAMS data.
• Strong executive satisfaction, reflected in Member Feedback, Pulse Survey Scores and the effectiveness of QBRs.

Who You Are

• Experienced Relationship Builder : 5+ years in Member / Customer Success, Partner Management, or Account Management (real estate or premium network experience highly preferred).
• Results-Oriented : Proven track record in retention, expansion, and executive-level engagement.
• Operationally Excellent : Skilled in CRM discipline (HubSpot), renewal tracking, SOPs, and data accuracy.
• Exceptional Communicator : Native-level English (additional languages a plus), with outstanding written and verbal skills.
• Event & Program Coordinator : Comfortable partnering with marketing / PR and managing events that drive engagement.
• Collaborative Leader : Able to influence across global, cross-brand teams without direct authority.
• Creative : Able to think outside of the box to find alternative, tailor-made solutions to everyday business challenges.

Ready to build relationships, create connections, and drive value? Apply today and help us elevate the Mayfair network!

About Mayfair International Realty

Mayfair Office and Mayfair International are premier networks of independent luxury real estate companies, representing top real estate firms across England, Scotland, Wales, and Ireland, with a global footprint that includes North America, Africa, and Europe. Mayfair members benefit from a prestigious London office and real estate gallery in the heart of Mayfair, as well as access to events, branding support, and marketing resources designed to elevate their success. Founded in 1995, Mayfair was acquired by Leading Real Estate Companies of the World in 2020.