Support Engineer – API Platforms SQL Unix Scripting

Principle HR; England; Hybrid; GBP 41,000; Full time

Job summary

A leading SaaS company in the United Kingdom is seeking a Senior Support Engineer to join their Global Support team. The ideal candidate will have experience in technical software support, familiarity with Agile processes, and skills in Java, SQL, and RESTful APIs. This hybrid role offers a salary of £41,000 per year, with 2-3 days required onsite. If you're passionate about customer success and enjoy problem-solving, apply now for immediate consideration.

Benefits

Free parking

Hybrid work model

Qualifications

• Experience providing technical support for a B2B software company.
• Strong exposure to Java, SQL, and JavaScript.
• Experience supporting UNIX / Linux environments preferred.

Responsibilities

• Provide technical support to business customers using the platform.
• Troubleshoot and resolve high-level support cases.
• Develop and maintain knowledge articles for customer problems.

Skills

Familiarity with Agile lifecycle

Technical software support

Customer incident tracking

Java development

SQL

RESTful APIs knowledge

Troubleshooting skills

Tools

ServiceNow

Salesforce.com

JIRA

Job description

Senior Support Engineer – API Platforms

Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical?

We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.

As a Support Engineer, you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.

To be successful in this role, you’ll need

• Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company.
• You’ll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow , Salesforce.com and experience using a software defect tracking system such as JIRA.
• In addition, you’ll need strong exposure to broad technical skills such as Java development, SQL , application architecture, knowledge of front-end web technologies JavaScript or similar, and a good knowledge of RESTful API’s.
• Experience supporting a UNIX / Linux environment would be preferred
• If you’re a problem solver with outstanding troubleshooting skills, we’d love to hear from you. Join us and be part of a global team that provides the best customer service in the industry.

The Offer

• This role offers an annual salary of £41,000 per year
• It’s a Hybrid role, so 2-3 days a week onsite (free parking is available)

Interested, Apply today for immediate review of your CV