EPD Support & Onboarding Specialist for a Sustainability SaaS

One Click LCA; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company based in the UK is seeking a Support & Onboarding Specialist to join their fast-growing team. In this role, you will deliver customer training on Life Cycle Assessments and help clients with technical queries. Applicants should have a degree in engineering and 2-3 years of experience in Life Cycle Assessment. The position offers flexibility, remote working, and the opportunity to contribute to sustainable practices in the construction and manufacturing sectors.

Benefits

Competitive compensation

Flexible hours

Remote working support

Team and company events

Qualifications

• 2-3 years of experience in Life Cycle Assessment (LCA).
• Hands-on experience in LCA or product sustainability is an advantage.
• Experience in product training and process documentation is preferred.

Responsibilities

• Deliver customer trainings and onboardings on LCA and EPDs.
• Assist customers with technical queries regarding LCA and EPD standards.
• Build trusting relationships with clients to ensure high customer satisfaction.
• Contribute to guidance articles for the customer help center.
• Identify platform improvements and collaborate with Product Management.

Skills

Customer service orientation

Communication skills

Technical support

Analytical skills

Fast learning

Education

Degree in engineering with a major or minor in environmental, mechanical, materials or similar

Job description

One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world‑leading, easy‑to‑use, and automated life‑cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third‑party verified EPDs and allows assessment of circularity, life‑cycle cost, and soon also biodiversity.

One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +250,000 LCA datasets, and it supports +80 standards and certifications, including LEED, BREEAM, GRESB and other national regulations.

One Click LCA was founded in Finland in 2001 and has a team of +230 people on all continents.

Learn more at : www.oneclicklca.com

We are looking for a Support & Onboarding Specialist with 2-3 years of experience in Life Cycle Assessment (LCA) to join our fast‑growing team. As part of the Customer Success function at One Click LCA, you will join a supportive, effective and mission‑oriented team in a flexible, friendly work environment.

Innovative, fast‑growing software platform integrating with the entire industry

One Click LCA is the world‑leading construction and manufacturing Life Cycle Assessment platform, operated as a SaaS. It integrates with all the leading design software packages and all environmental databases in the industry and provides over 60 modules for low‑carbon design and carbon transparency.

Our technology powers the makers of a zero‑carbon future

Our innovative carbon accounting and reduction SaaS platform is used in over 170 countries and is growing rapidly. We target construction and manufacturing industries, responsible for nearly half of the global carbon emissions.

This is a full‑time, permanent position that can be performed remotely and is open to candidates based in the UK / Ireland.

What you’ll do:

• Deliver customer trainings and onboardings on Life Cycle Assessments and Environmental Product Declarations (EPDs) to make them successful in their use of our software to deliver EPDs
• Help our customers with their queries related to the software, technical questions about product LCA & EPDs, EPD standards and calculation methods
• Establish a trusting relationship with our manufacturing clients and ensure high levels of customer satisfaction
• Stay up to date with the One Click LCA platform inside out to be able to help customers troubleshoot and find the best ways of working for them
• Write and contribute to guidance articles which are published in our customer help centre
• Identify platform improvements and raise them to the Product Management teams

What you need:

• Degree in engineering with a major or minor in environmental, mechanical, materials or similar
• Hands‑on experience in LCA, product sustainability or a related area is an advantage
• Experience in technical support, product training and process documentation is an advantage
• Ability and motivation to become an expert in the construction sector product LCA software, EPDs and CFPs
• High customer and service orientation, with attention to detail
• Ability to quickly analyze client situations and to find the most suitable solution for them
• Fast learning skills and a desire to improve constantly
• Excellent communication skills, both externally and within the team
• Proficiency in English , as it is our working language

What we offer:

• Work that contributes to a more sustainable future
• Substantial freedom – with flexible hours and remote working supported
• Technical challenges, substantial responsibility and the chance to see the results of your work
• A dynamic, friendly, motivated and diverse team of professionals
• Competitive compensation and bonus, team and company events

Interested?

We are eagerly waiting for your application until 8January 2026 . Applications are reviewed upon receipt, so please apply promptly to be considered.