Customer Success à Allemagne

German Speaking Customer Success Specialist

Bradford

Ref: 4276CG

Company Profile

A fast growing manufacturing company with great accolades who are expanding globally

Responsibilities

German Speaking Customer Success Specialist
Location: Bradford
Salary: up to £28,000 per annum
Ref: 4276CG

Main duties: An exciting opportunity to be part of a growing business by responding to enquiries from customers and retailers on the German market providing outstanding service at all times

The role:
– Respond to enquiries via email and telephone
– Deal with both B2C and B2B inbound sales and order processing
– Handle and address customer concerns
– Liaise with couriers and keep customers updated on progress
– Maintain comprehensive knowledge of the product range
– General admin as needed

Candidate's Profile

– Fluent in German (written and spoken) essential
– Previous experience in Customer Service beneficial
– IT literate (strong Excel knowledge)
– Excellent communication skills
– Proactive, confident and dynamic