Customer Solutions Engineer

Acre Software; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A fintech start-up in the City of London is seeking a Customer Solutions Engineer to work closely with customers on the Acre platform. The ideal candidate will have a strong software engineering background, outstanding communication skills, and a passion for customer interaction. In this role, you will help advanced users leverage the Acre platform while collaborating across various teams. This position offers a chance to make a significant impact in a growing company while enjoyment of team events and excellent benefits.

Benefits

Free accommodation for those relocating

25 days annual leave plus bank holidays

Private healthcare and cash plan

Pension contribution matched up to 4%

Cycle to work scheme

Breakfast, snacks and drinks provided

Qualifications

• Experience in Software Engineering or relevant background required.
• Ability to adapt to changing workloads is essential.
• Excellent data analysis and manipulation skills are a must.

Responsibilities

• Become the Product Expert on the Acre platform.
• Map and adapt customer processes onto the Acre platform.
• Create prototype application code for customer integrations.

Skills

Software Engineering

Data analysis and manipulation

Relationship management

Education

Degree level education in Software Engineering or related field

Job description

Acre is rebuilding the UK’s £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.

Our platform cuts out the unnecessary admin, pain and friction from buying a home. We’re covering the entire journey, from figuring out what you can borrow, to getting your keys. We’re guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers.

Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we’re helping mortgage businesses scale faster and smarter. As we continue to grow, we’re looking for ambitious people to join us in transforming the industry and shaping the future of home buying.

The Role

As a Customer Solutions Engineer, you’ll work with Acre’s Customer Success Team to help advanced users of the Acre platform use and build upon our Enterprise functionality.

You’ll develop a deep understanding of the Acre Platform, the Acre Data model and API to enable you to advise both Customer and our internal team on how best to extend the functionality of the platform.

The role will involve a breadth of business and technical assistance. In some instances, you’ll be providing advice on process best practice, and in others you will be writing code; helping our customers build custom integrations using the Acre API and understand data available to them through our Enterprise data feeds.

The role is ideal for a technically minded individual who also wants variety in their role and a high degree of customer interaction.

The role will require collaborating with a variety of stakeholders across Product, Engineering, Design, Customer Success, Sales, and Senior Management, to understand the business’ technological needs, balance priorities, and ship the right products and features to the market.

Responsibilities

• Become the Product Expert and Specialist on the core Acre platform who can discuss advanced features of the product with a wide range of stakeholders
• Understand, map, and adapt customer business processes onto the Acre platform
• Promote best practice with Acre users
• Advise and guide Sales and Account Management teams on how to meet customers’ needs in the most efficient and cost-effective manner
• Create prototype and starter application code to bootstrap customer integrations
• Support our broader customer facing teams in enhancing their understanding of the Acre platform and best practice
• Create customer documentation, training, and enablement content for the Acre API and Enterprise Reporting functionalities.

About you

• Software Engineering experience from either degree level education or previous employment
• Willingness and ability to adapt to an ever-changing workload
• A natural confidence with data analysis and manipulation
• Desire to learn and demonstrate sales and relationship management best practice
• Enjoys building and maintaining relationships with clients and other business partners
• Ability to work with and communicate with a range of individuals, with a range of technical abilities and at all levels of seniority.

What we offer

• A chance to make an impact within a high growth fintech start-up
• Monthly team social events, from trips to Brighton to picnics in the park
• One week of free accommodation for those relocating
• 25 days annual leave plus bank holidays
• Opportunity to earn equity through our EMI option scheme
• Company laptop and supporting tech
• Private healthcare and a cash plan
• Pension contribution matched by Acre up to 4%
• Cycle to work scheme
• Breakfast, snacks and drinks provided in our vibrant Shoreditch office

We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people’s lives for the better, then we’d love to hear from you.

We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.