Contract: Full-Time
Location: Warwick, UK, hybrid 1-2 days in office
About the Role:
Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client.
We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product.
You'll lead the Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business.
This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact.
Key Responsibilities:
Customer Journey & Enablement
Continuous Improvement & Strategic Impact
Metrics & Reporting
What we are looking for:
Why Join Us?
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
For more information on this vacancy please contact uson 07856 919293.
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