Job Search and Career Advice Platform
2799

puestos de Customer Success en United States

Customer Success Manager

Customer Success Manager
Nicholas Associates Group
Warwick
GBP 80.000 - 100.000
Quiero recibir las últimas vacantes disponibles de puestos de “Customer Success”

Product Marketing Manager

Product Marketing Manager
Yext
Londres
GBP 70.000 - 90.000

Customer Success Manager

Customer Success Manager
Complexio
Gran Bretaña
GBP 50.000 - 70.000

Engagement Manager, AI Adoption Product

Engagement Manager, AI Adoption Product
Multiverse
Londres
GBP 70.000 - 90.000

Head of Contact Centre

Head of Contact Centre
Revolut
Gran Bretaña
A distancia
GBP 70.000 - 90.000
Descubre más oportunidadesque en ningún otro sitio.
Accede a más vacantes

Account Manager DACH

Account Manager DACH
Recruitee
Tipton
EUR 50.000 - 75.000

Strategic Account Director

Strategic Account Director
Randstad (Schweiz) AG
Londres
GBP 70.000 - 90.000

Director, Value Engineering EMEA

Director, Value Engineering EMEA
MicroStrategy United Kingdom
Londres
GBP 100.000 - 130.000
HeadhuntersEntra en contacto con cazatalentos para acceder a vacantes similares

Strategic Customer Success Manager

Strategic Customer Success Manager
ROLLER
Londres
GBP 60.000 - 80.000

Regional VP, Enterprise Sales

Regional VP, Enterprise Sales
Culture Amp
Gran Bretaña
GBP 100.000 - 150.000

Enterprise Account Executive, Expand

Enterprise Account Executive, Expand
User Testing Limited
Londres
GBP 70.000 - 90.000

Account Manager (Customer Facing)

Account Manager (Customer Facing)
CRED
Gran Bretaña
A distancia
GBP 43.000 - 129.000

Customer Support Specialist (Remote - North America)

Customer Support Specialist (Remote - North America)
Jobgether
Norteamérica
USD 60.000 - 80.000

Solutions Architect

Solutions Architect
Altium
Cambridge
GBP 70.000 - 90.000

Director, Product Management, Business Intelligence

Director, Product Management, Business Intelligence
insightsoftware
Gran Bretaña
GBP 80.000 - 110.000

Services Account Executive - Education

Services Account Executive - Education
Microsoft
City Of London
GBP 60.000 - 90.000

Customer Success Manager

Customer Success Manager
Elsevier Limited Company
Londres
GBP 125.000 - 150.000

Merchandiser, Technology

Merchandiser, Technology
JLP Insights & Media website
Londres
GBP 54.000 - 85.000

Regional AV Engineer

Regional AV Engineer
JR United Kingdom
Gran Bretaña
GBP 30.000 - 40.000
Vacante urgente
Hace 6 días

Account Executive, Strategic

Account Executive, Strategic
ALTERYX
Londres
GBP 90.000 - 120.000

Data Engineering Manager

Data Engineering Manager
DeepL
Londres
GBP 90.000 - 120.000

Commercial Manager - Client Success

Commercial Manager - Client Success
Bank of London
Londres
GBP 70.000 - 90.000

Sales Director, New Products EU

Sales Director, New Products EU
MAXAR TECHNOLOGIES, INC.
Londres
GBP 90.000 - 120.000

Senior Data & AI Product Manager

Senior Data & AI Product Manager
FIS, Inc.
Gran Bretaña
GBP 50.000 - 70.000

Senior Solutions Architect, Enterprise Data & AI

Senior Solutions Architect, Enterprise Data & AI
FIS, Inc.
Gran Bretaña
GBP 70.000 - 90.000

Customer Success Manager

Nicholas Associates Group
Warwick
GBP 80.000 - 100.000
Descripción del empleo
  • Job Reference: JN -082025-63227_1754300590

Contract: Full-Time

Location: Warwick, UK, hybrid 1-2 days in office

About the Role:

Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client.

We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product.

You'll lead the Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business.

This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact.

Key Responsibilities:

  • Lead and support the Customer Service and Product Training Managers
  • Foster a strong team culture with clear goals, collaboration, and accountability
  • Champion professional development and operational excellence
  • Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness.

Customer Journey & Enablement

  • Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support
  • Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our client's product
  • Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases.
  • Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction
  • Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy.

Continuous Improvement & Strategic Impact

  • Identify and address recurring customer issues through long-term and scalable solutions
  • Collaborate cross-functionally to drive process improvements that enhance customer outcomes.

Metrics & Reporting

  • Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact
  • Monitor CSAT survey responses and resolution time metrics
  • Use data to inform priorities and track the success of CX initiatives.

What we are looking for:

  • Experience leading customer experience, customer success, or operations teams in a technology or product-led environment
  • Strong team leadership and stakeholder management skills
  • Customer-first mindset with a bias for action and improvement
  • Analytical and data-informed approach to decision-making
  • Experience working cross-functionally with product, engineering, and marketing
  • Bonus: exposure to Agile, Lean, or continuous improvement methodologies.

Why Join Us?

  • Work in a fast-growing, innovative tech company making a global impact
  • Hybrid working arrangements (2 days/week in our Warwick office)
  • Close collaboration with senior leadership
  • 25 days annual holiday + 8 public bank holidays
  • Pension plan
  • Health insurance
  • 24/7 Employee Assistance Programme (EAP)
  • Company share scheme
  • Free on-site car parking
  • Monthly team lunches
  • A supportive and collaborative culture with opportunities to develop and grow.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

For more information on this vacancy please contact uson 07856 919293.

  • Anterior
  • 1
  • ...
  • 15
  • 16
  • 17
  • ...
  • 112
  • Siguiente

* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.

Job Search and Career Advice Platform
¡Consigue un trabajo
mejor más rápidamente
Síguenos
JobLeads Youtube ProfileJobLeads Linkedin ProfileJobLeads Instagram ProfileJobLeads Facebook ProfileJobLeads Twitter AccountJobLeads Xing Profile
Empresa
  • Reseñas de clientes
  • Vacantes en JobLeads
  • Aviso legal
Servicios
  • Revisión gratuita del currículum
  • Búsqueda de trabajo
  • Búsqueda de cazatalentos
  • Asesoramiento laboral
  • JobLeads Masterclass
  • Ver puestos de trabajo
Recursos gratuitos
  • Predicciones para 2024
  • Las cinco fases de una búsqueda de trabajo eficaz
  • Ocho errores habituales en la búsqueda de trabajo
  • ¿Cuál es la longitud ideal para mi currículum?
Ayuda
  • Ayuda
  • Integración de socios
  • Socios ATS
  • Protección de datos
  • Condiciones comerciales generales

© JobLeads 2007 - 2025 | Todos los derechos reservados