Customer Success & Delivery Coordinator

Tony Beal Ltd; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A textile manufacturing company located in Scotland is seeking a Customer Success Executive to manage customer interactions from inquiry to delivery. This role requires strong communication skills and involves close coordination with sales, operations, and logistics. The ideal candidate will have prior experience in customer success or sales support and a proactive approach to enhancing customer satisfaction. This position is based in the Cumbernauld office and offers an opportunity to contribute to sales growth and improve commercial processes.

Qualifications

• Experience in customer success, sales support, or commercial administration.
• Comfortable coordinating across departments in a fast-paced environment.
• Ability to manage multiple tasks with accuracy.

Responsibilities

• Manage customer enquiries, quotations, and order processing.
• Coordinate with Sales, Operations, and Logistics for deliveries.
• Maintain customer records, pricing, and CRM data.

Skills

Strong communication skills

Relationship-building skills

Organisational skills

Attention to detail

Proactive customer-focused approach

Job description

A textile manufacturing company located in Scotland is seeking a Customer Success Executive to manage customer interactions from inquiry to delivery. This role requires strong communication skills and involves close coordination with sales, operations, and logistics. The ideal candidate will have prior experience in customer success or sales support and a proactive approach to enhancing customer satisfaction. This position is based in the Cumbernauld office and offers an opportunity to contribute to sales growth and improve commercial processes.