Customer Success at VC-backed fintech platform

Jack & Jill/External ATS; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing fintech platform in Leicester, UK is seeking a Customer Success professional. In this role, you will bridge customer insights with internal teams, enhancing operational efficiency while contributing to product and marketing strategies. The ideal candidate has experience in customer support, excellent organizational skills, and is comfortable in a dynamic startup environment. This position offers the chance to work closely with founders and play a key role in the company's growth.

Qualifications

• Proven experience in customer support, customer experience, or operations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Comfortable working closely with founders in a fast-moving startup environment.

Responsibilities

• Serve as the operational bridge between customers and internal teams, ensuring feedback and issues are captured and actioned.
• Handle customer queries across email, live chat, and phone with timely, empathetic support.
• Collaborate with founders on high-priority operational tasks, including reporting and data analysis.

Skills

Customer support experience

Organizational skills

Ability to manage priorities

Empathy in customer interactions

Job description

This is a job that we are recruiting for on behalf of one of our customers.

Customer Success

Job Description

Join a fast-growing fintech platform as a Customer Success professional, playing a pivotal role in supporting customers and founders. You’ll bridge customer insights with internal teams, drive operational efficiency, and contribute to product, marketing, and growth strategies. This is a high-impact role in a dynamic startup environment.

Company Description: VC-backed fintech platform

Location: Leicester, UK

Why this role is remarkable

• Work directly with founders and gain exposure to all areas of a fast-scaling fintech startup.

• Backed by top-tier VCs, reflecting strong market position and growth potential.

• Key role in connecting customer insights with product, marketing, and operational decisions.

What you will do

• Serve as the operational bridge between customers and internal teams, ensuring feedback and issues are captured and actioned.

• Handle customer queries across email, live chat, and phone with timely, empathetic support.

• Collaborate with founders on high-priority operational tasks, including reporting and data analysis.

The ideal candidate

• Proven experience in customer support, customer experience, or operations.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Comfortable working closely with founders in a fast-moving startup environment.

How to Apply

To apply for this job speak to Jack, our AI recruiter.
Step 1. Visit our website
Step 2. Click 'Speak with Jack'.
Step 3. Login with your LinkedIn profile.
Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5. If the hiring manager would like to meet you, Jack will make the introduction.