Global SaaS Customer Onboarding Lead

SafetyCulture; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global tech company is seeking a Customer Onboarding Manager in Manchester to oversee new client implementations. You will ensure successful onboarding by closely collaborating with Sales and Customer Success teams, managing projects, and utilizing your strong communication skills. Ideal candidates have extensive experience in software implementation or project management, with a passion for driving customer success. Join a vibrant and inclusive environment where your contributions directly impact our growth and customer satisfaction.

Benefits

Equity participation

Inclusive workplace culture

Opportunities for growth

Qualifications

• 3+ years experience in software implementation, consulting, or project management.
• Fluent in English and French, with excellent communication skills.
• Proactive and detail-oriented, thriving in a collaborative environment.

Responsibilities

• Develop and deliver onboarding plans aligned with customer goals.
• Lead kick-off meetings and guide stakeholders through onboarding.
• Project manage multiple customer implementations simultaneously.

Skills

Experience implementing software

Strong communication skills

Project management

Fluency in English

Fluency in French

Tools

Jira

Salesforce

Job description

A global tech company is seeking a Customer Onboarding Manager in Manchester to oversee new client implementations. You will ensure successful onboarding by closely collaborating with Sales and Customer Success teams, managing projects, and utilizing your strong communication skills. Ideal candidates have extensive experience in software implementation or project management, with a passion for driving customer success. Join a vibrant and inclusive environment where your contributions directly impact our growth and customer satisfaction.