Remote Customer Success Lead: Onboarding & Retention

Jack & Jill/External ATS; Remote; GBP 45,000 - 65,000; Full time

Job summary

A well-funded customer engagement platform is seeking a Customer Success Manager to own key relationships and support functions. This role involves resolving complex issues, onboarding users, and ensuring high customer satisfaction in a dynamic environment. The ideal candidate has over 3 years of experience in customer success and strong communication skills. The role offers remote flexibility and significant growth potential within the company.

Qualifications

• 3+ years in customer success, support, training, or education roles.
• Experience with ticketing/CS tools and structured processes.
• Strong written and verbal communication; calm under pressure.

Responsibilities

• Own relationships with a book of customers or a support function.
• Resolve complex customer issues and act as a voice of the customer internally.
• Run onboarding, training, and education for new users or teams.

Skills

Customer success experience

Training and onboarding

Communication skills

Tools

Ticketing/CS tools

Job description

A well-funded customer engagement platform is seeking a Customer Success Manager to own key relationships and support functions. This role involves resolving complex issues, onboarding users, and ensuring high customer satisfaction in a dynamic environment. The ideal candidate has over 3 years of experience in customer success and strong communication skills. The role offers remote flexibility and significant growth potential within the company.