Customer Service Representative jobs in United Kingdom

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Client Partner

A Client Partner serves as a strategic link between EIS and our customers, strengthening and expanding relationships to ensure clients derive maximum value from the company's products and services, resulting in enhanced customer satisfaction, retention, and growth. The Client Partner is accountable for KPIs such as:

• Annual Recurring Revenue (ARR) Growth
• Gross Margins for Product and Service offerings
• Customer Satisfaction and commitment to further investment in additional products and services

The Client Partner is responsible for new sales pursuits and managing a portfolio of active customers, driving successful business growth within their portfolio.

Department: 101 Customer Success

Employment Type: Full Time

Location: Remote, United Kingdom

Workplace type: Fully remote

Key Responsibilities

• Build and maintain strong, executive-level, long-lasting client relationships.
• Understand the client’s business objectives and challenges.
• Serve as the primary point of contact for the client’s executives, acting as a liaison between the customer and EIS’s internal management.
• Maintain strong relationships with the client’s System Integration and Advisory partners.
• Accountability for revenue and financial performance forecasts for the expanding portfolio.
• Advise clients on optimizing EIS Products and Services.
• Identify and pursue opportunities to upsell and cross-sell within existing accounts.
• Collaborate within EIS to identify and target new business opportunities.
• Own the price/offer, contract definition, and negotiations for EIS products and solutions, and communicate the engagement approach to the customer.
• Ensure all active engagements have executed contractual agreements.

Skills, Knowledge & Expertise

• 10+ years of experience in account management, customer success, or similar client-facing roles, preferably in SaaS.
• Strong communication and interpersonal skills with an aptitude for building client relationships.
• Proven ability to manage multiple client accounts with attention to detail.
• Problem-solving skills based on complex business processes, applying a consultative approach.
• Stay informed on industry and market trends relevant to customer success.
• Understanding of SaaS metrics and KPIs related to customer success and churn.
• Familiarity with SaaS platforms and tools, including CRM and customer success software.
• Ability to influence in multicultural environments and provide strategic leadership.

Job Benefits

• Work with top talent in an agile, diverse, and multicultural environment.
• Be part of a global software company building a world-class InsurTech product using microservices, cloud, and continuous delivery technologies.
• Ownership opportunities including stock options.
• Career development programs and global mobility opportunities.
• Health insurance, mobile device with conversation limit, home office utility compensation.
• Work with the latest Apple Macbooks.

*Please note that we will only proceed with applications from candidates with valid working permits for the stated location.