Premium EV Customer Care Specialist

BYD Europe; Denham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A premium automotive company in Denham is seeking a Customer Care Specialist. This role focuses on enhancing customer experiences and loyalty through exceptional service and accountability for Net Promoter Score (NPS). Ideal candidates should have a degree in Business Administration or Communications and relevant customer service experience, preferably within luxury brands. The position offers competitive remuneration, holidays, and additional perks.

Benefits

Performance-based competitive remuneration

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Teambuilding events

Opportunity for involvement in Zero Emissions transition

Qualifications

• 3–5 years of experience in customer service or after-sales, especially in premium automotive, EV, or luxury brands.
• Proven ability to manage complex customer cases.
• Fluent in English with exceptional communication skills.

Responsibilities

• Deliver high-touch support across all channels ensuring premium customer experience.
• Accountable for NPS results and implement improvement actions.
• Support customers through their ownership journey and act as a brand ambassador.

Skills

Customer service excellence

Strong analytical skills

Effective communication

Cultural sensitivity

Education

Bachelor’s degree in Business Administration, Communications, or related field

Tools

CRM platforms

Job description

A premium automotive company in Denham is seeking a Customer Care Specialist. This role focuses on enhancing customer experiences and loyalty through exceptional service and accountability for Net Promoter Score (NPS). Ideal candidates should have a degree in Business Administration or Communications and relevant customer service experience, preferably within luxury brands. The position offers competitive remuneration, holidays, and additional perks.