Customer Service Representative jobs in United Kingdom

We are an expertly designed serviced office provider and have been offering professional office space and services for 20 years - hence our ethos ‘space to be you’, we help encourage our clients to be their very best selves and the same goes for our people. At Orega we have around 100 passionate employees based across the UK, from as north as Aberdeen and as South as Gatwick and Bristol. We have a ‘passion for our people’ and like to make our working days as fun as they possibly can be. The successful candidate is joining at an exciting time as we focus on business growth.

It is a newly created role to support our direction and growth. It is essential that strong relationships are built with the central sales team, sales agents and brokers, supporting the increase of leads and successful sale of Orega’s services. The successful person will be part of and responsible for leading the central sales Team on the day-to-day basis. High levels of customer service and customer satisfaction is a focus of the role helping to meet the expectations and requirements of the customer and our Orega services. The role is to manage incoming sales enquires, effectively communicate Orega’s features and benefits to prospective clients and lead introducers, secure viewings and develop business opportunities across the portfolio. The successful candidate will play an important role in providing the first impression for Orega services and leading the central sales team to do the same.

• Manage sales enquiries and log all activity on CRM (customer relationship management system).
• Consult with clients, qualify requirements, and promote Orega products.
• Accept or reject broker and commercial agent leads.
• Ensure activities and tasks are set, completed, and closed accordingly within an allotted time
• Ensure overturns are clearly communicated and recorded.
• Ensure daily broker liaison and communicate and record all pipeline updates.
• Effectively manager Sales Manager calendars.
• Ensure viewings are scheduled according to Sales managers availability where possible.
• Arrange viewings and confirm sales manager conducting tour has all relevant information.
• Arrange and confirm viewing cover with centre teams if sales manager is unavailable. Provide enquiry information and update CRM record and appointment. Ensure full hand over of information post viewing is received, recorded, and update the Sales manager and broker / agent accordingly.
• Ensure that Orega business centres are listed correctly on Broker Websites with accurate information, pricing, and current images.
• Be knowledgeable in all CSO system and procedures.
• Involvement in mystery shopping and feedback accordingly
• Conduct monthly competitor pricing spot checks.
• Weekly updated availability schedule to be distributed to brokers, agents, and sales managers.
• Relevant promotions to be communicated and highlighted as necessary.
• Assist with monthly broker pipeline reports when required.
• Attend and contribute to monthly meetings. These may be held outside business hours.
• Attend networking events with brokers / agents to strengthen business relationships. These may be held outside business hours.

The role not only entails delivering excellent customer service to our stakeholders and supporting Orega’s ambitious growth plans, but leading the central sales team. Some tasks include:

• Manage and lead a team of sales representatives.
• Ensure sales targets are met or exceeded.
• Produce regular sales reports to senior management.
• Identify new business opportunities and generate leads.
• Monitor sales performance and adjust strategies as needed.
• Review and submit CSO member commission claims.
• Develop and implement sales strategies to achieve revenue goals.
• Create and plan weekly team meetings.
• Create and plan monthly 121 meetings with team members.
• Induct, train and develop team members.
• Ensure that all teams adhere to the Policies and Procedures of Orega.
• Ensure the weekly rota is completed taking into consideration annual leave, potential absence and use of flexible working days.
• Identify, promote, and ensure best practice is followed by all team members.
• Implement new processes and ensure they are followed by all team members.
• Work with sales team and relevant stakeholders to determine services to be marketed, develop strategies and targets.
• Analyse customer requirements and work internally to improve offerings.
• Work with the team to develop and analyse sales figures and marketing campaigns.
• Work closely with and provide support to the Sales Managers. To build and maintain excellent working relationships with brokers and commercial agents and enthusiastically assist with additional tasks that contribute to the overall sales effort and requirements of a growing business.
• Attend broker & agent networking events – these may occur outside standard business hours.
• Stay up-to-date with industry trends and developments.
• Demonstrable telephone sales experience in the Serviced Offices market preferred.
• Strong leadership and team management skills.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service abilities.
• Ability to analyse sales data and make informed decisions.
• This would be an ideal opportunity for someone who has existing strong experience in a central sales environment.

Please note this job description is not an exclusive list of required tasks and they may change depending on business and operational demand, if you have any specific questions in relation to this role please email: Ask.hr@orega.com

As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.