Customer Service Representative jobs in Gran Bretaña
Fitch Learning | Client Relationship Manager - London, UK
Fitch Group
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Entra en contacto con cazatalentos para acceder a vacantes similaresSenior Customer Service Specialist
JR United Kingdom
Client Relationship Manager
Descripción de la vacante
A leading IT services company in the UK is looking for a skilled IT Client Relationship Manager based in Cambridge. The role involves building and nurturing client relationships, ensuring project delivery excellence, and driving account growth. Candidates should have a strong understanding of IT services and excellent communication skills. The ideal applicant will hold a Bachelor's degree in a related field, and experience in a global delivery model is a plus.
Formación
- Engage with senior business and technical stakeholders.
- Proven track record in client relationship management.
Responsabilidades
- Act as the primary liaison between the client and internal teams.
- Ensure high levels of client satisfaction through proactive engagement.
- Drive revenue growth and contribute to overall business targets.
Conocimientos
Educación
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We are looking for a skilled IT Client Relationship Manager in the UK (based out of Cambridge) .
Job Summary:
As a Client Relationship Manager , you will be the strategic point of contact for one or more key clients. You will own the relationship, drive account growth, and ensure delivery excellence. This role involves deep collaboration with internal delivery teams and external client stakeholders to co-create IT solutions that align with business goals.
Key Responsibilities:
- Client Relationship Management:
- Act as the primary liaison between the client and internal teams.
- Build and nurture C-level relationships within the client organization.
- Ensure high levels of client satisfaction through proactive engagement.
- Develop and execute account strategies aligned with the client’s business roadmap.
- Identify cross-selling and up-selling opportunities across IT services (e.g., cloud, digital transformation, data, cybersecurity).
- Drive revenue growth and contribute to overall business targets.
- Delivery Oversight:
- Work with delivery teams to ensure successful execution of projects and SLAs.
- Resolve escalations and ensure high-quality service delivery.
- Monitor KPIs and project health across all engagements in the account.
- Stakeholder Management:
- Coordinate with internal technical, sales, and delivery teams.
- Provide regular updates to internal leadership and client stakeholders.
- Conduct quarterly business reviews (QBRs) with clients.
- Stay abreast of industry trends and client-specific challenges.
- Advise clients on emerging technologies and IT strategies.
- Promote innovation and continuous improvement within the account.
Required Skills & Qualifications:
- Strong understanding of IT services: application development, cloud, data, infrastructure, and managed services.
- Excellent communication, presentation, and negotiation skills.
- Ability to engage with senior business and technical stakeholders.
- Strong analytical and problem-solving abilities.
- Bachelor’s degree in Computer Science, Engineering, Business, or related field (MBA preferred).
Nice to Have:
- Experience in a global delivery model.
- Engineering skills in IT Industry.
- Familiarity with frameworks like ITIL, Agile, or SAFe.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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