Customer Service Representative jobs in United Kingdom

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. We are seeking an experienced Commercial Manager to join our growing consultancy. This is a unique opportunity for a professional with a commercial background to broaden their technical expertise across programme performance and cost control.

You'll be part of a multidisciplinary team supporting high-value infrastructure delivery and developing advanced skills in programme performance and controls. This role is ideal for someone with a background in procurement, contract management, or client-side delivery who is ready to evolve their career in a more strategic direction.

• Take ownership of cost and performance management across major infrastructure programmes
• Translate commercial insights into actionable cost control strategies
• Collaborate with planners, commercial teams, and client stakeholders to ensure financial transparency
• Build capability in project controls tools, systems, and methodologies
• Support the wider consultancy team in delivering high-quality, data-driven insights to clients

• Experience in commercial management, quantity surveying, or procurement within infrastructure
• Strong financial awareness and interest in data-driven decision-making, including tools such as Earned Value Management (EVM)
• Familiarity with infrastructure contracts (e.g., NEC)
• Proficiency in Excel and reporting tools
• Ability to communicate complex financial information clearly and effectively
• A collaborative mindset with a desire to expand technical capabilities
• Experience working in a team environment and managing variable workloads
• Confidence in engaging with senior stakeholders and client representatives
• A sense of professional curiosity and a drive to improve project outcomes through better insight and control

Additional qualifications include:

• Degree-qualified in Quantity Surveying, Construction, Engineering, or a related discipline
• Professional membership (e.g., MRICS) is desirable but not essential

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com

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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.