Customer Service Representative jobs in United Kingdom

Key Account Manager - Competitive Salary - Nelson, Lancashire

About the role

This is an exciting opportunity for a Key Account Manager to join our team at Wellocks. As a Key Account Manager, you will deliver exceptional customer management and maximise business growth. Working closely with external customers and internal stakeholders to build partnerships and ensure the business maximises the commercial offering and provides a best in class customer experience.

• Manage and develop strong partnerships with Key Account customers
• Deliver new business growth in line with business strategy and KPIs
• Completion of new customer tenders in line with set critical paths and submission dates
• Plan and lead in regular review meetings, visits with customers and their sites
• Negotiate trading terms, pricing and basket opportunities
• Address customers’ day to day needs and concerns as quickly and effectively as possible
• Develop and maintain strong working relationships both internally & externally to enable effective and timely deliverables
• Lead in the management of customer focused projects such as menu changes and seasonal forecasting both with customers and internal stakeholders
• Support in the implementation of the Wellocks commercial strategy
• Delivery of key KPIs (including but not limited to - margin, sales, average order value)
• Work with the Commercial Analyst to review & communicate price changes and updates according to scheduled pricing calendar
• Support in the continuous review and improvement of commercial processes
• Travel as required to attend regular customer meetings and reviews, visit customer sites to build relationships with their teams, attend industry events and represent the company at trade shows

• Demonstrable experience in an account manager role, must have experience of the food industry, ideally within foodservice or hospitality
• Proactive, with a solution and results driven approach
• Highly organised with a strong attention to detail
• Passion for food and produce
• Owner mentality with demonstrated experience of continuous improvement and implementing process change
• Proven track record of success in line with business strategy and KPIs, with a focus on new business development
• Analytical and proficient in the use of Microsoft Office including Excel
• Strong numerical skills (including pricing and analysis)

• Fancy volunteering? We will give you one day off a year to take part in volunteering.
• Generous discounts on our products
• Cycle to Work Scheme that offers discounted bikes and cycling equipment.
• Donate through your pay to a charity of your choice. The money is simply deducted through your pay before tax, so for every pound you donate, the 20p that usually goes to tax will go to the charity instead!
• Holiday Purchase Scheme where you can buy up to one extra week of Annual Leave
• We also have a range of employee assistance services which can be tailored to give you support on various matters such as financial, health and wellbeing advice.
• We treat our teams to a free meal every few months, from our visiting fish & chips van, to freshly made bacon baps from our in-house chefs

Wellocks, is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service.

From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients.

We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.

Thanks for reading our job advert. We do our very best to bring to life what it's like working as part of our team. Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully. We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet... go on... why not give it a whirl? Good luck!