Customer Service Assistant

Pontoon; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services provider is seeking a dynamic Customer Service Advisor to join their team in Leeds. You will handle customer inquiries, process payments, and resolve issues efficiently while maintaining professionalism in a fast-paced environment. The role offers comprehensive training, a supportive team, and a range of employee benefits, including eyecare vouchers and access to discount services. This position is office-based with full-time hours over a temporary contract of 3 months, starting January 21, 2026.

Benefits

Comprehensive training

Weekly Pay

Employee Assistance Programme

Eyecare vouchers

Workplace Pension scheme

Qualifications

• Excellent customer service skills and a positive attitude.
• Strong IT proficiency to navigate customer systems.
• The ability to work at a fast pace while maintaining accuracy.
• A keen eye for detail.

Responsibilities

• Handling customer inquiries with professionalism and enthusiasm.
• Processing payments for changes to policies.
• Providing accurate information and resolving issues efficiently.
• Maintaining a high level of attention to detail while managing multiple tasks.

Skills

Customer service skills

IT proficiency

Attention to detail

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! We are working with Lloyds Banking Group, seeking a dynamic Customer Service Advisor to join their team in Leeds.

Pay : £14.02p / hr

Contract Type : Temporary

Contract Length : 3 months

Start Date : 21st January 2026

Working Pattern : Full Time, 35 hours per week

Shifts : Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off

Location : Leeds City Centre - office based

What You'll Do

• Handling customer inquiries with professionalism and enthusiasm
• Processing payments for changes to policies
• Providing accurate information and resolving issues efficiently
• Maintaining a high level of attention to detail while managing multiple tasks

What We Offer

• Comprehensive training and ongoing support to ensure your success
• Based in our newly refurbished office in Leeds
• A vibrant and supportive team environment
• Opportunities to develop your skills in the financial services industry
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

What We're Looking For

• Excellent customer service skills and a positive attitude
• Strong IT proficiency to navigate customer systems
• The ability to work at a fast pace while maintaining accuracy
• A keen eye for detail

Why Join Us?

At our client's organization, we believe that great customer service is at the heart of everything we do. You will be part of a team that values collaboration, innovation, and customer satisfaction. If you're ready to take the next step in your career and make a difference in customers' lives, we want to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you