Junior IT Helpdesk & Customer Service Advisor

Manpower UK Ltd; Allington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in the UK is seeking a Customer Service Advisor for a role that involves being the first point of contact for customers. You will provide 1st line IT support and ensure an exceptional service experience. The ideal candidate will have strong communication and problem-solving skills, with a passion for customer service. Full training is provided for those with less experience, making this a perfect stepping stone into a career in technology. This position offers a competitive hourly rate and standard working hours.

Qualifications

• Excellent communication skills, both verbal and written.
• A genuine passion for delivering great customer service.
• Confidence working under pressure.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Ability to work independently

Willingness to learn

Job description

A leading staffing agency in the UK is seeking a Customer Service Advisor for a role that involves being the first point of contact for customers. You will provide 1st line IT support and ensure an exceptional service experience. The ideal candidate will have strong communication and problem-solving skills, with a passion for customer service. Full training is provided for those with less experience, making this a perfect stepping stone into a career in technology. This position offers a competitive hourly rate and standard working hours.